Go Back   Cruise Reviews Forums > Cruise Lines > Norwegian Cruise Line
Register Forgot Password?
New! Use your Facebook, Google, AIM & Yahoo accounts to securely log into this site, click logo to login  
Search

Closed Thread
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 09-24-2007, 04:55 AM
Junior Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 22
Default
I had a very bad experience with the people you deal with on the reservations lines. In about late July, when I called to make my reservation for March, 2008, the young man who helped me sounded as though I was putting him out in a major way by asking him to do his job. Secondly, he was very unknowledgeable about anything regarding the ship or the cruise, although he finally did complete the booking. I will say that a couple of other times when I called with questions I was met with very nice people.

I selected a mini-suite, cat AF, a five day caribbean itinerary, and was so excited to sail NCL on The Pearl, as I have never used this line before. Well, when I began checking flight prices (maybe I should have done this first), I realized that I would not be able to afford the mini-suite after all.

I called NCL back to re-book a more affordable state-room and was told that my current booking was now going for SEVEN THOUSAND dollars (this is about one and one-half weeks from my original boooking date) and that I would have to pay at least what I was already paying for the mini-suite, which was 2,999.00 after taxes and insurance, for a lesser cabin, so why re-book? Well, with that being the case, I canceled the res and went with a more affordable cruise line BASED ON WHAT THE AGENT TOLD ME WITH GREAT CONFIDENCE OVER THE PHONE.

Guess what, my mini suite is still and has always been the same price it was at the time I booked it, and I could have sailed on the Pearl in a lesser priced cabin had I been give proper info.

Does this sound odd anyone? Is their reservations staff always this inadequate? I feel like NCL put a damper on my vacation, because of course, I cannot get a brand new ship on another line for a 5 day itinerary, and I had the chance to do so with NCL, if only I would have been given accurate inforamation.

I am really sad about this and am kicking myself for not checking prices online after I was told of this HUGE price increase; but why would I? She had my reservation number and said she was looking right at it? She even repeated my name! I am rather new to cruising and did not realize that this price for a mini-suite would probably not be realistic, but I do now.

Should I complain to the company?
  #2 (permalink)  
Old 09-24-2007, 04:55 AM
Junior Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 22
Default
I had a very bad experience with the people you deal with on the reservations lines. In about late July, when I called to make my reservation for March, 2008, the young man who helped me sounded as though I was putting him out in a major way by asking him to do his job. Secondly, he was very unknowledgeable about anything regarding the ship or the cruise, although he finally did complete the booking. I will say that a couple of other times when I called with questions I was met with very nice people.

I selected a mini-suite, cat AF, a five day caribbean itinerary, and was so excited to sail NCL on The Pearl, as I have never used this line before. Well, when I began checking flight prices (maybe I should have done this first), I realized that I would not be able to afford the mini-suite after all.

I called NCL back to re-book a more affordable state-room and was told that my current booking was now going for SEVEN THOUSAND dollars (this is about one and one-half weeks from my original boooking date) and that I would have to pay at least what I was already paying for the mini-suite, which was 2,999.00 after taxes and insurance, for a lesser cabin, so why re-book? Well, with that being the case, I canceled the res and went with a more affordable cruise line BASED ON WHAT THE AGENT TOLD ME WITH GREAT CONFIDENCE OVER THE PHONE.

Guess what, my mini suite is still and has always been the same price it was at the time I booked it, and I could have sailed on the Pearl in a lesser priced cabin had I been give proper info.

Does this sound odd anyone? Is their reservations staff always this inadequate? I feel like NCL put a damper on my vacation, because of course, I cannot get a brand new ship on another line for a 5 day itinerary, and I had the chance to do so with NCL, if only I would have been given accurate inforamation.

I am really sad about this and am kicking myself for not checking prices online after I was told of this HUGE price increase; but why would I? She had my reservation number and said she was looking right at it? She even repeated my name! I am rather new to cruising and did not realize that this price for a mini-suite would probably not be realistic, but I do now.

Should I complain to the company?
  #3 (permalink)  
Old 09-24-2007, 06:32 AM
Tex's Avatar
Tex Tex is offline
Junior Member
 
Join Date: Sep 2006
Posts: 15
Default
Always!!!!! Always!!!!! Go though an Travel Agent!! That little bit of commission that they get will be worth it. Live and learn.
  #4 (permalink)  
Old 09-24-2007, 07:26 AM
LisaP's Avatar
Administrator
 
Join Date: Dec 2005
Location: Massachusetts, USA
Posts: 5,545
Default
Hi paigelee. I can understand your disappointment and frustration (and realize that's putting it mildly). As in any company, there are good apples and bad ones. Unfortunately, you got one of the latter.

If it were me, I would bring it to the company's attention -- after all, it lost a customer due to the actions of one of its employees or contractors. Keep it short and to the point without emotions getting in the way -- pretty much as you've done here.

I've two pieces of advice for future bookings. First, I agree with Tex that a travel agent is invaluable. If you don't have one, you can find one with cruise counsellor certification at CLIA Web site (see box on lower left). I've been on 20-something cruises, and I am still lost without my Master Cruise Counsellor.

Second, get everything in writing before you agree to any payment or other course of action. This is especially true if something sounds too good, or too strange.

I hope you have a most enjoyable cruise on the other line. Please let us know how this turns out with NCL.
__________________
Happy cruising!
LisaP
  #5 (permalink)  
Old 09-24-2007, 08:59 AM
Junior Member
 
Join Date: Sep 2007
Location: Kansas City
Posts: 22
Default
Thanks for your replies. Luckily, I had the sense to locate a TA after this fiasco, but wish I would have done so earier! I'm sure we will enjoy the cruise we ended up on. Even though I have cruised twice before, I apparently have a lot to learn. I feel sorry for my TA because I have switched cabins 3 or 4 times now. There is just so much to think about!
  #6 (permalink)  
Old 09-24-2007, 09:34 AM
Tex's Avatar
Tex Tex is offline
Junior Member
 
Join Date: Sep 2006
Posts: 15
Default
That's what the TA's are for. You let them take care of you. That way you just relax and enjoy your cruise or whatever you do. One real big thing, always make sure you take out insurance on your trip! Your TA will take care of that too!! Have a good one!
  #7 (permalink)  
Old 09-24-2007, 04:41 PM
Berick1234's Avatar  
Join Date: Sep 2006
Location: Minnesota
Posts: 1,495
Default
A TA is certainly worth every penny...plus you have someone to really complain to if things go wrong.....because you know where they live:-)

Happy Cruising.....


Bob E
  #8 (permalink)  
Old 10-13-2007, 02:43 PM
Junior Member
 
Join Date: Apr 2007
Posts: 14
Default
After many years of cruising I never book through the cruise line !! as they were always more expensive than going through a T A ,I booked with NCL on an Exclusive offer .later I found out through an online agency that I could have had the cabin for $400.00 less . when I called NCL they would not reduce their price or even give me an upgrade ,(unfortunately I had just paid my final payment & was in the penalty phase ). I NCL reminded that if booked with the TA that they would have lost $400 plus TA commission. but no luck . & even with their new Procastionate Ad the TA is cheaper!!
  #9 (permalink)  
Old 10-19-2007, 01:14 PM
TrvlPro's Avatar
Senior Member
 
Join Date: Apr 2007
Location: Houston TX
Posts: 2,172
Default
Being a T/A I'm obviously biased but have to deal with the cruiseline agents many times a day. There are some very good ones, there are also many that are as incompetent as the one described above. I suppose the same is true of agents outside the cruiselines.

The "worth every penny" comments confuse me because most agencies don't cost a penny more to thier client. The commission is paid from the booking, usually after you have sailed. There is no extra cost to the client unless you use one of the book online services that charge booking fees. Even most online agencies don't have any fees but be careful, some do. Some of the ones you get better rates for booking online means that you put your CC# in their system and get no service, no phone calls, no agent, just a booking #. These companies sometimes have hidden fees in the fine print. A booking fee for the booking that may be enough to wipe out any savings provided by booking online. Then a service fee for calls involving a call to ask questions or get assistance of any kind that requires a human to talk to you.

Again, most agencies including online agencies don't have such predatory practices. Just be careful, use a reputable company and be sure you have an agent (whoever you book with) who is knowledgable, professional, courteous and helpful. If they're not hang up, don't reward that person with your hard earned dollars. There are too many good folks in this industry to have to settle for poor service!

Cheers, Neil
  #10 (permalink)  
Old 11-02-2007, 08:21 AM
Cruise Specialist's Avatar
Senior Member
 
Join Date: Mar 2003
Location: SC
Posts: 796
Default
Very well said Neil!! I couldnt have said it better.
__________________
Carol
Cruise Specialist



Free Cruise Clocks

Free Cruise Clocks

Free Cruise Clocks



Request me as a friend at www.myspace.com/cleopard

 
Closed Thread

Tags
cabins, cruise, customer, customers, increasing, line, linecostumer, ncl, ncls, norwegian, number, price, reviews, selling, service

Similar Threads
Thread Thread Starter Forum Replies Last Post
NCL Customer Service Is Worst gamecockks Norwegian Cruise Line 38 12-29-2008 09:05 PM
lack of customer service sossity Norwegian Cruise Line 17 01-28-2007 07:05 PM
Customer Service? RK Norwegian Cruise Line 1 03-13-2006 10:21 PM


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On
 

All times are GMT -7. The time now is 09:25 PM.

Contact Us - Terms of Use - Cruise Reviews Home - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.7.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.5.2