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Old 01-11-2010, 08:36 PM
Berick1234's Avatar  
Join Date: Sep 2006
Location: Minnesota
Posts: 1,497
Our largest Travel Agency in Minnesota closed it doors and many cruises, air and transfers were never paid...My upcoming cruise was paid for plus the air, but not the transfers.....There was a young couple here that paid in CASH for a 7 day cruise on the NCL Jewel...it was going to be their honeymoon cruise....they just found out that NCL hadn't been paid...They were heartbroken losing the money and not getting their cruise...NCL came thru and is honoring their reservation ON THE HOUSE:-) or is that ON THE SHIP?...Nice going NCL...
No wonder I cruise with them so often....

Bob E
  #2 (permalink)  
Old 01-11-2010, 08:42 PM
Join Date: Dec 2005
Posts: 6,043
Kudos to NCL.
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Old 01-11-2010, 09:33 PM
Join Date: Aug 2005
Location: North Myrtle Beach, South Carolina
Posts: 11,612
Good for NCL. I'm glad I book with a Home Based Agent instead of a large Travel Agency. When I apply a payment they send me a confirmation from the cruise line that it was received and credited.

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Old 01-11-2010, 09:34 PM
f-mattox's Avatar  
Join Date: Nov 2006
Location: Costa Mesa, California
Posts: 4,740
Way to go NCL; that's remarkable!
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Old 01-12-2010, 10:04 AM
Join Date: Oct 2006
Posts: 206
Wonderful marketing move by NCL Now everyone associated with the couple will know and believe you me, they will get a good number of people booking future cruises with them. Lesson to be learned. Never pay with cash for a cruise. Always book on credit card (at least my card covers me for SERVICES not rendered in the event that a travel agency folds). Of course, I always book only with the cruiseline directly and the airlines directly. No middlemen for me.
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Old 01-12-2010, 01:34 PM
hpotterfan77's Avatar
Join Date: Jan 2010
Posts: 31
That is wonderful! I am so glad I decided to book with NCL for our first cruise. April CANNOT come quick enough! ;p
Norwegian Dawn April of 2010
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Old 01-12-2010, 05:02 PM
Bentnail's Avatar  
Join Date: Sep 2008
Location: Black Diamond, Wa
Posts: 116
NCL does step up, we were on a not so nice cruise once and NCL step right up, offered cash back and future cruise credits and that was almost 6 years ago and that is why we are still cruising NCL. We leave on another NCL cruise in April. Way to go NCL.

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