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Old 03-13-2006, 05:39 PM
RK RK is offline
Junior Member
Join Date: Mar 2006
Posts: 6
While I had a great time and, though the accomodations on the Wind were a bit "snug," it is an older ship and that was understandable. It was also a reasonable price to pay.
But my luggage was seriously "manhandled" upon debarkation.
It has now been four months and, while a complaint was filed at the time of the incident, I am still waiting some sort of settlement.
I had to pay my bills. Evidently, they do not feel compelled to tend to their customers in a courtious fashion!
I would think twice before traveling Norwegein again.
And I certainly would not recommend to any others.
Evidently there is little regard for Customer Service.
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Old 03-13-2006, 10:21 PM
Ron Clark's Avatar
Join Date: Jul 2005
Posts: 912
So what do you expect NCL to do?

Did you read the fine print of your cruise contract?

From http://www.ncl.com/more/terms.htm#baggage

Baggage Loss or Damage
Baggage lost or damaged when boarding or disembarking the ship must be reported and an Irregularity Report must be filed with the Purser's Office or NCL personnel prior to ship's departure from port or prior to leaving the local customs area. NCL will not be responsible for any loss or damage which is not so reported. Any liability for loss or damage to personal baggage shall be limited to $100 per passenger or otherwise in accordance with the Passenger Ticket Contract provisions. Passengers' baggage and property are transported, stored and handled at owners' risk at all times. NCL strongly urges you to insure all baggage and personal effects prior to leaving your residence.

From http://www.ncl.com/more/contract.htm
8. (a) Whenever the term "baggage" is used herein, it shall mean only suitcases, valises, satchels, bags, hangers or bundles and their contents consisting of such personal wearing apparel, articles of personal adornment, toilet articles and similar personal effects as are necessary and appropriate for the purposes of the cruise, including all other personal property of the passenger not in a container. No tools of trade, household goods, computers, musical instruments, radios, televisions, electronic equipment, liquors, fragile items, bullion, jewelry, precious stones, money, documents, or other valuables of any description or such articles as are specified in 46 U.S. Code, Paragraph 181 shall be brought upon the vessel by passenger or contained in passenger’s baggage, except under and subject to the terms of a special written contract entered into with the Carrier before embarkation upon application of the passenger. The passenger hereby warrants that no such articles have been carried on the vessel or are contained in any receptacle or container presented to the Carrier as baggage. Carrier shall not be liable for any loss of or damage to any of the above listed items, or perishable items, dentures, optical devices (including contact lenses), medications, cameras, recreational and/or sporting equipment, cash, securities or other negotiable instruments under any circumstances whatsoever, whether carried within the passenger’s baggage or otherwise.
(b) It is stipulated that the aggregate value of all the passenger’s baggage and any other property under this ticket does not exceed $100.00 and any liability of the Carrier or the vessel for any cause whatsoever with respect to said baggage shall not exceed such sum unless the passenger shall in writing specify its true value and pay to the Carrier before embarkation 5% of the excess of such value, in which case the Carrier’s liability, if any, shall be limited to the actual damage sustained up to, but not exceeding such specified value.
(c) All disclaimers and limitations of liability contained herein shall apply to all valuables stored or accepted for storage by Carrier, including valuables stored with the Carrier in safety deposit boxes or security envelopes. Carrier cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in cabins, and in no event shall Carrier be liable for loss or damage to property of any kind not shown by the passenger to have occurred while in the Carrier’s actual custody, or for normal wear and tear.
(d) Loss of or damage to baggage during loading or disembarking must be reported by the passenger to Carrier’s personnel prior to debarking the U.S. Customs area; Carrier shall not be responsible for any such loss or damage which is not so reported. Liability, if any, for loss or damage to baggage occurring elsewhere than on board the vessel in connection with air, car, motor coach, ground transfers, porters, stevedores and/or hotels shall rest solely with the person or entity providing such services and passenger agrees that Carrier does not guarantee the performance of such services and shall not be liable in any respect or capacity for any such loss or damage. Carrier has an absolute right to transfer passenger and/or his baggage to other carriers, whether by water, rail or air, to or toward the ultimate destination. In the event such substituted passage is for the convenience of the Carrier, it shall be at Carrier’s cost. Otherwise, it shall be at the cost of passenger.

Good luck!
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