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Old 03-27-2007, 11:33 AM
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Hey folks me again I have another issue question that maybe you all could help with. With our sailing date fast approaching (April 21) I decided to make a call to NCL and see if I could book a few things for embarkation. I called up and asked for a bottle of wine for the room witht he assorted fruits and also asked if the beds could be put together to give me and the little lady a big bed, also asked for a bed mat so it would be softer. The lady at NCL told me they can not accept requests until we are borded. HUH???? I thought I could make an embarkation request before sailing not wait till I am on board.

Any help would be greatley appreciated.

PS: All these customer service issues are making me very nervious about the upcoming cruise
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Old 03-27-2007, 11:40 AM
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They should be able to connect you with the department. Ask for their "Bon Voyage" department. All the other lines have them so NCL should be no different. As for the bed request, wait until you board the ship and ask your cabin steward to make those changes. they will gladly assist you before bedtime. If not, the beds are really easy to move around if you don't want to wait.
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Old 03-27-2007, 12:00 PM
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Hey Jude (no pun intended). I feel your frustration. I haven't sailed NCL for many years, but they had the ports we wanted to sail to, so we thought we would give them a try. They are making us nervous as well. Ordered a romance package. Tried to follow up to find out why it hadn't billed yet, after transferring me several times, they finally found the order. This months credit card statement had a charge of $790.30 instead of $79. NCL insisted they only billed us $79.00. After transferring again, they said they had caught the error and had credited the card the difference. So far, we haven't seen the credit. We are meeting up with other family members on the cruise. They had booked shore excursions (scuba in Belize), but never got the confirmation. Again, calls to NCL, (transfering of course to other departments), they were told that they had not received their request and now the scuba is booked. We are extremely nervous about this. Having sailed Princess and RCCL most recently, we never had issues. I'm trying to stay positive since I love to cruise, but this seems to be a lot of work to keep the cruise line on track and focused. Hopefully just glitches, but unless the trip is flawless, we will go back to something a bit more hassle free.
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Old 03-27-2007, 12:17 PM
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Thank you Carl and tncr. I may just call again and get someone diffrent hopefully. Carl I also booked shore excursions and recived my confirmations but I will call just to double check (thank god I am printing out everything) and I will also carry all confirmations with me. My CC hasnt been billed yet either but NCL stated to me they add it to the cruise charge and I can pay at the end of the cruise.

The romance package does sound like a good idea too and when I make the next call I will ask for it. Hopefully this time around I will have better luck actually getting a responsive person.

With these customer service issues I am really getting nervous. I hope the actual cruise experience makes up for the aggrivation before boarding. Being this is my first cruise I hope this isnt a sign of things to come
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Old 03-27-2007, 12:26 PM
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Jude, don't get discouraged at all. I can almost guarantee that the cruise experience will be wonderful!! I have never been disappointed and I'm sure you won't be either!! Have a great cruise!!
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Old 03-27-2007, 01:01 PM
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Ok I spoke with Mary at the cruise coordinators office(after 4 transfers ) She fixed everything. Got the Romance Package 505, the beds put together with the mat, and even got a bar setup in the room (bottle of smirnoff and a bottle of bacardi silver a 6pack of diet soda) I also confirmed all the shore excursions!

I feel alot better now.
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Old 03-27-2007, 01:19 PM
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Sounds like you're good to go!! You will have a blast!!
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Old 03-27-2007, 01:20 PM
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How much is to get a couple bottles of booze in your room and a six pack of soda if I may inquire?
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Old 03-27-2007, 05:33 PM
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about 90 dollars plus tip I would assume.
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Old 03-28-2007, 03:46 AM
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Lowtyd I got the 2 bottles plus a 6er of soda for 95.12.

One Bottle of Smirnoff at a rate of $40.00.

One Bottle of Bacardi Silver at the rate of $40.00.

One Six Pack of diet coke at the rate of $2.02 per can X 6 = $12.12

Plus a $3.00 set up fee.

$40.00 + $40.00 + $12.12 + $3.00 = $95.12

thats the exact break down per email confirmation.
 
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