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Old 08-03-2005, 01:06 PM
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Hi from Germany. We just got informed, that "due to a technical problem affecting Norwegian Dream´s speed" they will be unable to call to Sitka during our cruise on Sept, 14th.
This means, we will be spending almost 4 whole days at Sea before calling to Whittier, which seems quite a little too much to us.
NCL hasen´t offered any discount or onboard credit yet. Any ideas why this technical problem occurs only on this cruise and if we´ll have a chance for a discount or onboard credit??
Thx for your responses, Rochester
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Old 08-03-2005, 06:07 PM
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Hi,
Just got off the Dream...The ship should be dry docked...only 14-15 knots...The staff said NCL did not want to miss the season! Other cruise ships passed us constantly...We MISSED Sitka and and a total of 20 hours in ports. Tours were canceled because we were not in the port long enough. We were late to every port.

We recieved a our announcement in terminal on embarkation. No refunds, no credits, NCL rude.
Our party of four paid $180 US a piece for port charges. We did not go to Sitka port, but were charged. NCL stated today the refund would be 28 cents a piece!!
WE picked this cruise because we wanted to go to Sitka, the College Fjord. The expeditions to Anchorage were cancelled due to lack of time.

S. L. Lloyd
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Old 08-03-2005, 07:00 PM
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Quote:
Any ideas why this technical problem occurs only on this cruise and if we´ll have a chance for a discount or onboard credit??
Thx for your responses, Rochester
NCL's official policy: Itinerary Changes
In the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties or any other reason whatsoever, NCL has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. NCL shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. NCL may, but is not obliged to, substitute another vessel for any sailing and cannot be liable for any loss to passengers by reason of such cancellation, advancement, postponement or substitution. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, NCL shall refund all passage moneys paid by the passenger.

I don't expect NCL will give any discounts or onboard credits. You could cancel your trip, I beleive NCL may drop any cancelation fees.

On one of the Dream's four diesel engines, they threw a rod. A rod replacement can be sent to the ship and repairing the engine can be performed at sea. They don't have to dry dock the ship to repair the engine. But throwing a rod is major damage, and takes a while to repair after rounding up all the parts. It's not a one day job. Let's hope NCL completes the repair sooner rather than later.
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Old 08-05-2005, 12:02 PM
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Thanks for the expert input...

We had purchased insurance from our travel agent mainly because we have elderly parents...We could have rescheduled without penalty...This was a return trip for us to Alaska...Things we wanted to see again and thing that we missed last trip...

We were told by a travel agent onboard that the Dream has not visited Sitka this season. Not sure if true...I do know from message boards that the engine problem began first of June....The message boards read that the problems were due to 10 day itenenary...not sure if they were told that or they presumed.

The Lloyds of Texas....
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Old 08-05-2005, 12:20 PM
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Gee thats funny the exact same thing happened to us last month on the Dawn off the Bahamas. The wording was exactly the same.We got $100PP credit.Big uproar on board I was really interested in one of the answers that the problem could have been fixed while at sea I believe. Alot of passengers were saying the same thing. We instead sailed back to N.Y.C. sixty hours sometimes down to 13 knots. Looks like Dawn should be drydocked too.
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Old 08-07-2005, 10:26 AM
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We just did the Norwegian Dream's July 21st, 11 day itinery from Seattle. There was a petition circulating on the loss of Sitka and the lack of communication. Many rumors on board said there would be compensation, on-board credits, or something. There was nothing offered yet even though hundreds of signatures were collected. It was our first experience on NCL or cruising. We generally liked the food although all meat and fish are frozen prior to cooking. I was surprised that salmon wasn't offered freshly cooked since we could get it at any port of call in Alaska. Service is excellent. The activities are varied, but mostly for the senior set with some teens and tots or family groups. We did independent excursions - less expensive than on-board bookings for the same experience. In Seward the Hertz rentals are expensive ($89US per day plus tax plus fill up tank at end and only rental in town) and charge 30 cents/per mile after 100 miles so going to Anchorage is expensive unless you split the cost with others. Hertz had only Explorers (gas guzzlers) or a few mini-vans which we requested. With the change of time landing, NCL did call ahead to let Hertz know we would be late, but it didn't matter for the price of rental. We recommend going to see Exit Glacier in Seward -- that was very cool and you could get off the ship and jump on a very available bus for $5US each way -- even less expensive than renting a car or booking on board or on land. Norwegian Dream is looking like it needs an overhaul before it goes to the crribean -- if the ship can only go 15 knots max -- what if there is a hurricaine and it needs to move faster? We will cruise again, but will be more careful about choosing a ship or a line; however, if they don't tell you until you walk on board about the Sitka problem or slow ship to Alaska issue -- then the NCL company is not being fair in its business dealings. P. Hilton
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Old 08-10-2005, 03:14 PM
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Howdy, fellow Norwegian Dream cruisers,

Oh my goodness!... AM I NERVOUS?.... We are transiting the Panama Canal in September departing LA California the 27th and arriving in Houston October 15th. My initial intent in loggin on was to chat with fellow passangers perhaps sharing car tours etc. (perhaps there are larger issues I should be concerned with?) Never-the-less, we are excitied about this dream of seeing and experiencing the Panama Canal.

We are arriving in LA a day early (the 26th of Sept.) and have package hotel/museum (Tut exhibit) reservations. The plan is to see the exhibit EARLY Tuesday then board the ship.

Am hoping to hear from anyone who has reservations for this cruise!
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Old 08-12-2005, 08:23 PM
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Hi,
We are also booked on the Panama Canal cruise on the NCL DREAM. FOX news had a report on the engine problems on the DREAM today. We booked the cruise on the Aug 4th and were told that there was a stop in HUATULCO, MEX and when we got the official NCL documents on the 5th the Huatulco port was removed.
We are really looking forward to the cruise and have two prior sailings on the DREAM. The ship is aging but it is still a wonderful vacation for the money and the crew has been great in the past. We have also done the Panama Canal passage twice (once on the DREAM) and we are looking forward to doing it again.
Hopefully we will see each other on the ship.
Richard & Liz Long
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Old 08-14-2005, 07:54 PM
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Ahoy, Lyzzards

It is reassuring to hear positive accounts of the Dream and its crew, particularly from recurring Panama/Dream cruisers. Thank you for responding.

Did the FOX account indicate how/if the engine problem was resolved? Is your agent called SPEEDY? Our agent indicated she would send out official documents about 2 week prior to sailing and we were not aware of the Huatulco deletion.

Have you considered seeing the King Tut exhibit at the Los Angeles County Museum of Art prior to departure? Will send you data if interested.....
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Old 08-14-2005, 08:14 PM
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[quote]Originally posted by Ron Clark:
Quote:
Any ideas why this technical problem occurs only on this cruise and if we´ll have a chance for a discount or onboard credit??
Thx for your responses, Rochester
To add more information.
The Dream's engine threw the rod back in June, and has been sailing slower since.
Those sailing on her during that cruise were compensated for loosing Sitka, but none since.
NCL has informed everyone about the lost of Sitka port of call, and has given everyone the option to cancel their cruise without penalties before boarding.
Of course, NCL isn't offering refunds on how you got to Seattle, nor on any self reserved excursions you may have paid in advance.
Those boarding aren't getting any refunds at all.

The latest news is that the Dream lost another engine, not sure why, and arrived 6 hours late around 2 pm in Seattle last thursday, August 11. It therefore departed Seattle around 9 pm that night, 5 hours late.

That cruise will also lose Ketchikan port of call. Those arriving in Seattle late received help in remaking their return home flights, those taking the cruise getting a $300 per stateroom on board credit.
It was a diaster last thursday in Seattle, but I believe NCL tried to do the best they could.
 
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