Norwegian is not the only cruise line where it is near impossible to get any kind of customer realtions response. So if you determination of a "quality line" is based only on that, I'm not sure you are going to be able to find one. NCL is not the most expensive cruise line out there, and the saying holds true that you get what you pay for. Although, I have a friend that just came back from a Celebrity cruise. He had an major toliet leak in his cabin that took 3 days to resolve. What did he get for the trouble? A fruit basket. Not what you would expect from a "quality cruise line", but he still claims that he had a great time.
3Cruise3- I'll be on the Dream after you (she leaves the Med and comes to Houston in October.) So I can't say much about her. She is an older ship, so I'm not expecting too much, but I believe you control your experience. If every little thing becomes a vacation destructing issue, then you will not have fun. Go and enjoy yourself. And don't sweat the small stuff.
Carnival Cruise Lines:
Fantasy 90, Celebration 95, Victory 05, Conquest 05, Spirit 6/06, Freedom 6/08, Holiday 7/08, Victory 6/09, Valor 9/09, Dream 6/10, Splendor 8/10,Conquest 8/11,Magic 11/11,Triumph 4/12,Spirit 7/12,Freedom 11/12, Triumph 2/13 - The fire cruise
NCL Dream October 2006, RCCL Mariner OTS June 2007