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Old 03-03-2007, 10:53 PM
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Join Date: Jan 2007
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Wonderful vacation, but not totally without problems....
Great balcony stateroom; wonderful views of ports and very roomy (we were surprised; many reviews said was very small room...not true; we sailed on RC a few years ago and that was small!)
Reviews of service are mixed...staff are young, friendly and eager to please. Totally unable (or not allowed to) problem solve on their own...always had to "get my manager" who seemed to always be in a back room somewhere. (We wondered why the managed didn't just come up front and work).
Food in main dining rooms great at breakfast, mediocre for dinner. Poolside BBQ very tasty. Buffet fine when wanted casual dining. We liked freestyle very much and never really had to wait (tho their system for assigning tables was puzzling; always had to swipe card...WHY? Didn't ask for card at buffet...what did they need it for?...no one seemed to know).
Shore excursion (first day) in Kauai was botched; no helicopter ride after all day wait...they didn't want to give us a refund until one of the group persisted (had to talk to hotel manager). If he wouldn't have done this, we wouldn't have rec'd refund. Totally could have ruined our trip if we'd have let it, as they have no clue as to a good service recovery when things go wrong.
Remainder of shore excursions were fine. We did a lot on our own (less costly).
There were many activities on the ship; some days we hated to leave poolside as it was so pleasant. Evening entertainment was fine; often we were too tired to enjoy as we were active all day.
Hawaii is beautiful and this is a great way to see it. Would do it again in a heartbeat!
 
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