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Mert 08-18-2009 03:30 AM

I just get back from NCL GEM med cruise , i will write a looonnnggg review about this in a short time . First i need to resolve my billing issue. Last day when i check my balance everything was ok . They charge the total amount from my card. But now when i check my credit card open provision statement i see some charges from Norwegian Crown ? I couldnt find these expenses ? What can i do ? Any suggestions ? I was on GEM not Crown .

billybuzzy 08-18-2009 06:46 AM

Mert - The first thing you need to do is to contact your credit card company regarding the charge then contact NCL Customer Relations at 1-800-327-7030. It would also be to your advantage to request help from your TA!


Jim C. 08-18-2009 07:20 AM

Mert- The "extra" charges you see are most likely credit holds that they put on your card at check in to verify that a) the card is good and chargeable and b) there is enough available credit to cover the cruise expenses.

Call your credit card company and ask if these were holds.. if they were, sometimes it takes a week or two for them to clear up.. but you should end up with just the expense charges when all is done. But Billy gave good advice... contact your card company and ask about them so they can at least tag them as questionable so you will not be responsible for them if they end up being truly fraudulent

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