This has been true for years, and not just with NCL. The problem is, Cancun has a very shallow port entrance, and if the sea is at all rough, ships risk running aground on sandbars. The same thing happened to us when I was on the Sea in 1999, and I learned then that this is a common practice. In our case, the captain decided to head for Cozumel instead, so we spent a day and a half there, docking overnight. However, if the docks were full, we might not have been able to do that.
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