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  #11 (permalink)  
Old 12-03-2009, 06:21 AM
Maurine's Avatar
Senior Member
Join Date: Nov 2008
Location: Maryland
Posts: 439
So you got a full refund for the cruise you booked and you will get your next cruise at half price.

I understand you are out some airfare costs and the hotel and other expenses incurred while in Miami.

I don't think you'll recoup your hotel and Miami expenses. I guess in the end what you'll save on your next cruise will probably be what you paid for airfare so hopefully you'll come out even.

I know this is really frustrating and disappointing for you as you were looking forward to a vacation and now you have a headache. But try and look on the bright side, you got your money back for the cruise and when you book your next trip you only have to pay half. I hope you go somewhere fabulous and have a great time. Good luck!

  #12 (permalink)  
Old 12-03-2009, 07:57 AM
LHT28's Avatar  
Join Date: Sep 2006
Location: Ontario, Canada
Posts: 814
I would submit the hotel expenses & any meals you paid as well additional airfare costs to the insurance ...all they can do is say NO.
It is worth a shot

You should keep all your documents together & make photo copies before sending in the original receipts to the insurance company.
Alexandr Pushkin, Carnival-Holiday, HAL-(old)Westerdam, Orient lines-Marco Polo, Royal Olympic-Olympic, NCL-Dream, Dawn-Princess, ACCL-Grande Caribe, Oceania-Insignia (3), Regatta(4) Marina (1) St Lawrence Cruise Lines-Canadian Empress

Scenic River cruise June 11,2012
  #13 (permalink)  
Old 12-03-2009, 10:32 AM
Join Date: Jan 2003
Location: Maryland
Posts: 3,904
cannot find the page I printed out with the policy number on it,
Wendy, if you call NCL, they should be able to pull up your past reservation and tell you how to connect with BerkelyCare. You may need to just give BerkleyCare your cruise confirmation number; you may not need the insurance policy number itself.
  #14 (permalink)  
Old 12-03-2009, 03:28 PM
LisaP's Avatar
Join Date: Dec 2005
Location: Massachusetts, USA
Posts: 5,589
Wendy, what happened when you called the insurance company? I read the policy and, frankly, it gave me a headache.

Also -- how is your friend's husband? I remember he had taken ill prior to departure.
Happy cruising!
  #15 (permalink)  
Old 12-03-2009, 04:37 PM
Join Date: Jul 2007
Posts: 181
hi, he was doing better so she was also going to make the cruise, but she got the tx message it was cancel so she didn't bother taking her flight to miami, lucky her! lol
I tried to firgure out the travel protection we took out, and all I am going to do is submit what it costed us for the extra days in miami and the flight to get back home and see were it goes from there. Wish me luck
  #16 (permalink)  
Old 12-03-2009, 06:47 PM
Join Date: Sep 2007
Location: New Jersey
Posts: 1,023
Hi Wendy.

Sorry to hear of all your troubles with NCL as well as the insurance company. However, I am glad to hear that this doesn't change your mind about cruising. It sounds like the incident the Dawn had was a rare incident, and for other members and passengers, they shouldn't let something like that change their mind about cruising.

I think as far as what NCL did, they did the right thing in refunding 100% of your original cruise, and a 50% discount off of a future cruise with them. Hopefully you'll find the time to use the credit, maybe next year?
2007 - Majesty of the Seas (Bahamas)
2009 - Enchantment of the Seas (Western Caribbean)
2010 - Freedom of the Seas (Western Caribbean)
2013 - Golden Princess (Alaska, roundtrip from Seattle)
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