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  #11 (permalink)  
Old 10-23-2005, 11:51 AM
TP TP is offline
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Join Date: Oct 2005
Posts: 14
I will let you know.
  #12 (permalink)  
Old 10-23-2005, 03:56 PM
Junior Member
Join Date: Oct 2005
Posts: 2
OK we just got back from the 10/15/05 dream cruise (nightmare) that was a 7 day 4 stop ports. Of course we only got to go to one scheduled stop of cozumel and they changed Belize to Progresso. This has been the worst trip of our entire life. PERIOD!!! The service was horrible the staff was the rudest I have ever seen. On one occasion me and my husband were walking down an aisle and three employees were walking side by side with bags of laundry and didnt bother to even move a little bit to let us walk by cause the bags to swipe my leg and I went flying forward right on my face and they laughed and kept walking. No sorry no let me help you up or anything. The food was so bad I lost 8 lbs by time I got home. The shows were horrible. The room service took over an hour to get your food and half of the time the staff had no idea what was being served and they were standing right by the buffett line. We spent 40.00 on a coke promotion that gave you free coke throughout the trip. Of course you were only allowed to order 1 coke at a time and some of the waitresses refused to give you the can in case you wanted to drink it in your room later. All the events were canceled so the only thing you were able to do was to late out period!!! I also heard they doubled the price of the drinks. You paid $7.00 for drinks and they use to be $3.50 and here is the mose frustrating thing......We paid 155.00 each to swim with the dolphins and sea lions and snorkle but since the boat was late, they cut out the snorkling and the sea line show and said we were still responsible for paying it in full price reguardless off the excursion being cut by 1 1/2 hours. I could go on and on with other things that did happen. But overall I would have never gone out in a boat that had only half its engine in the middle of a hurricane. This cruise ship put all of lives at stake and refuse to compensate us for any of our losses in this whole nightmare. Please dont waste your money it is so not worth it.......

email with any questions we are trying to help everyone out that was on this trip and trying to get some type of compensation!!!! I have a relative that is pretty high up in the political world and Im working on some big news stations to help and do a real good piece on the ship we took lots of video of the ship and the way the staff acting. Plus we got charged 20 a day even though we never had room service come to our rooms and they never once changed our sheets or pillow cases they had the same stains from day one!!!!!! Nice HUH
I promise I am not going to let this cruise line get away with this and believe me I keep my word......
  #13 (permalink)  
Old 10-23-2005, 05:07 PM
TP TP is offline
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Join Date: Oct 2005
Posts: 14
My family of 16 is going Saturday Oct 29. I have not told them any of this yet. I am afraid to go with only 1 engine. Do you think that they might have fixed the engine problem? I really dread this trip. I will let you know how it goes for us. I am glad you all made it back safely.
  #14 (permalink)  
Old 10-23-2005, 06:19 PM
Ron Clark's Avatar
Join Date: Jul 2005
Posts: 912
Originally posted by TP:
My family of 16 is going Saturday Oct 29. I have not told them any of this yet. I am afraid to go with only 1 engine. Do you think that they might have fixed the engine problem? I really dread this trip. I will let you know how it goes for us. I am glad you all made it back safely.
The Dream has four diesel engines with two propellers. Both propellers are working properly. Of the four diesels, only one isn't working. The ship diesels can only generate 75% power, which translates to around 13.5 knots of speed instead of 20+ knots.

Just a month or so ago, while making Alaskan cruises, the US Coast Guard inspected the Dream at least once while in Seattle. The US Coast Guard found no safety concerns at that time.

By the way, ships slow down in storms for safety, not speed up.

These diesel engines are huge. Here's the web site for Man B%W disel engines.
And here's more information on the 40/50 diesel engine.
And some pictures to show how big these diesels can get.
And a page with a demo link on how an engine works.

They have only made 300 of these engines, and there's none available until one is made. It takes on average almost three weeks to put one together, after the parts are made and are at the factory.

It's not like your car engines, with thousands of parts and rebuilt engines lying around.
  #15 (permalink)  
Old 10-23-2005, 08:06 PM
Join Date: Nov 2004
Posts: 32
Oh, Brother! At first I thought you worked for another cruise line trying to exploit NCL's blatant attempt to cover up their problems, but now I see you are NCL's "damage control" person. How do you sleep at night?

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  #16 (permalink)  
Old 10-24-2005, 01:20 AM
Raoul Fiebig's Avatar
Senior Member
Join Date: Jun 2002
Location: Paderborn, Germany
Posts: 8,512

I understand that lots of emotions are involved here, and I really think NCL should have made a decision to cancel as many cruises as necessary to repair the engine months ago. While that would have resulted in frustrated passengers, as well, the ship would have most likely been back in service with all engines running by now.

But please, folks, do not start pointing fingers at each other again. Controversial discussions are very welcome, personally attacking fellow users is not welcome. Agreed?
Best regards,

Raoul Fiebig

  #17 (permalink)  
Old 10-24-2005, 11:42 AM
Junior Member
Join Date: Oct 2005
Posts: 6
Me and 3 of my friends are due to cruise on 11/12 but I am seeing all this going on with the Dream and it is giving me second thoughts. On Fox news they talked about the cruise ship that just came back and people were furious and are signing a pettion to get their money back. Why if this ship had 4 engines is it sailing on 2? If the problem arose back in June then it should have been put out of commission then and fixed. It shouldn't have continued sailing praying the other engines wouldn't give! Can anyone give me some info on the lates with the Norwegian Dream?

  #18 (permalink)  
Old 10-24-2005, 06:08 PM
Ron Clark's Avatar
Join Date: Jul 2005
Posts: 912
Here's this web site's history of cruise ships with engine problems.

Carnival's Holiday - January 2005

Celebrity's Infinity - January 2003


Norwegian Dawn - November 2004

Norwegian Dawn - June 2005

Explorer - January 2005

Royal Caibbean's Enchantment Of the Seas - April 2005


Voyager - February 2005


Carnival's Legend - August 2004


Carnival's Ectasy - ????

Pacific Sky - November 2004

Norway - May 2002


Holland America's Maasdam - April 2005

Windstar's Windsong - December 2002

And those are reports that mad ethis web site. Imagine how many more engine failures go unannounced or unreported here.
  #19 (permalink)  
Old 10-24-2005, 06:35 PM
TP TP is offline
Junior Member
Join Date: Oct 2005
Posts: 14
Thanks for reassuring me that other lines do have engine problems. I can understand that and I feel better about it. I am just unhappy that we were not told ahead of time that there were changes. I only found out by accident and I am the travel agent as well as a passenger on this cruise with my family and my agency was never informed. We had booked some things at the different ports (not with NCL) that we had deposits on, etc. Even as early today, when I tried to check prices for someone who might go at the last minute, it still showed the original 4 ports.
We hope to have a great time where ever we go!
  #20 (permalink)  
Old 10-26-2005, 07:54 PM
Junior Member
Join Date: Oct 2005
Posts: 9
Man, were we on the same cruise?

Yes, we were disappointed that Roatan and Cancun were cancelled, but we did get the opportunity the day before to cancel ourselves with full refund. And I was the thread-starter here, so we knew about the engine problems too. But we'd been so looking forward to getting away and being together that we chose not to. NEVER were we sorry we made that decision.

Passengers grumbled around us and passed around absurd petitions demanding full refunds for everyone on board. We tired to avoid them and had the time of our lives!

The food was fantastic - especially in the 4 Seasons, and nothing went down hill! The staff was wonderful. We made friends with several from pit boss to waiters, and hugged them goodbye.

The Captain's choice to avoid the hurricane by losing Belize was further disappointing - since the only excursions we booked were Belize and Roatan - but it was a very wise decision. The Captain was continually apologizing and asking people to enjoy themselves intead of making everyone around them miserable. The engine problem was unfortunate, but it certainly wasn't his decision, nor did we ever feel endangered by it.

I have a friend who is taking the same cruise in November, getting married in Belize. I spoke to him today and warned him about the engine, the no doubt cancellation of Roatan again, and now Cancun and Cozumel also being impossible, and suggested he call NCL for a status on the engine - but they still want to go.

As for the ports, Cozumel was fine, but too full of pushy hawkers and a bit touristy Carlos & Charlies/Senior Frog-ish. But we LOVED Progresso! A small village with nice Cantinas, great inexpensive safe food, and a really nice craft market. Word of warning tho - do NOT take the trip to Merida! Merida is a scary, crowded dirty city, pit. Hawkers worse than anywhere, disabled beggars on every corner, disgusting unusable bathrooms, and you thought sure your next turn would be into an opium den. Another group had very young children, and I felt SO bad for them. Those kids got a look at a side of life, they never should have seen at that tender age!

All in all, Norwegian Dream was like Fantasy Island to us. We lived and loved it up and will never forget the wonderful time we had with NCL - despite it all. Sometimes it doesn't matter what you do, it's who you're with and the beautiful surroundings that matter. When life gives you lemons - make lemonade! We did, and we drank our fill, and then some.
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