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  #21 (permalink)  
Old 06-27-2009, 12:40 PM
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Join Date: Mar 2008
Location: Davie,FL
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Hey Penny

The Royal is in Athens, hopefully being repaired for 7/19 sailing. If DH doesn't want to sail,just give me a call, I got the same situation with DW.

HA HA
  #22 (permalink)  
Old 06-29-2009, 06:37 AM
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There you go, we can sail and leave the two grumps at home
  #23 (permalink)  
Old 09-03-2009, 02:30 PM
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We were to have been onboard the Royal Princes on June 25th, one week after her fire. The cruise was cancelled, but no one from Princess notified us, our emergency contact person (as required by Princess) or our travel agent. The fire occured the morning of June 18 PST, which was more than 4 full days before we departed the USA. We were left standing on the pier outside of Athens, bags in hand. We would love to connect with others in our predicament or even with others who were on the cruise ship when the fire broke out. Even though we were told to contact customer relations, which we have done, they have not moved on this debacle at all. Needless to say, we are very frustrated and disappointed.
  #24 (permalink)  
Old 09-03-2009, 03:33 PM
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Location: Costa Mesa, California
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That is very unusual; I have always received "emergency notifications" from Princess for things a simple as a change in port times prior to the cruise. Somebody sure dropped the ball in your case.
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Old 09-03-2009, 04:03 PM
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Platinum Cruiser - Welcome aboard to Cruise-Chat.Com which I like to think of as THE place to be when you are "on the beach" and 'tween cruises!

That being said I'll say - you sure do know how to make an entrance!!! This is one of the saddest stories I've heard in a long time and one that should command both the cruiselines utmost attention as well as that of your TA!! Your travel agent should not drop the ball in assisting you (Not to mention that Princess should be at the very lest bending over backwards to come up with an equitable resolution!)

If you did not have cruise insurance coverage and in view of the time which has elapsed I would say it is time to consult members of the legal profession in your area. Despite wording in the contract to the contrary - you retain right of legal redress and right to recompense.

"Nuff talk - time to pull out the big irons!!

Welcome Aboard and Best of Luck!

BillyBuzzy
 
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2009, cruise, cruises, egypt, engine, engines, fire, july, june, month, port, princess, room, royal, ship

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