This post is a good example of Princess upgrade system. A first time cruiser got an upgrade, not just to a higher balcony but to a Suite. Many loyal Captains Circle members don't like that PCL assigns upgrades randomly and that a first timer can get one when clients who have sailed 25 times or more may not. It is purely a lottery. Some lines do take into account the number of sailings or number of days sailed when assigning upgrades. With HAL, if you're a Mariner with lots of sailings, you'll be the first upgraded. Different lines have different rules. I think the random selection is the fairest but understand why those with long loyalty don't like the system. Rick, I hope the upgrade fairy visits you soon!