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-   -   complaint (http://www.cruisereviews.com/forum/princess-cruises/2078-complaint.html)

pretty_me 07-28-2010 01:31 AM

i just would like to know where can i address my email if i have a complaint for employees of coral princess or princess cruise line.
thanks

Cruise Fanatic 07-28-2010 05:27 AM

Any complaint of employees should be addressed while on the cruise to the Guest Relations desk. It is more effective to address things when they happen, and not after the fact. If the Guest Relations desk doesn't handle your complaint to your satisfaction, then you can write to Princess Cruise Lines Customer Service at their headquarters.

This website doesn't represent any one cruise line.

penny3333 07-28-2010 06:09 AM

Here is the link to their information on their website.

pink845 08-05-2010 06:48 PM

Dear pretty_me

Every now and again, things do happen that can lead us to complain ( we have always found the cruise ship employees work so very hard and are most of the time so courteous and helpful). I certainly could not hold a smile they way those staffers do. But when there has been a glitch in the past, we usually raise the issue immediately with Guest Services and we always get satisfaction. With Princess especially. The last cruise, our cabin reaked of cigarette smoke and we were moved to a balcony cabin from an inside - Hey thanks Princess). If you are going to complain about something to Princess, best to write a letter to their head office and get the names of the individuals to whom you spoke with on the ship initially about your concern. But it is hard for Princess to investigate something after the fact. Good luck.


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