I do hope someone can help me. We have booked for the cruise starting in Beijing, China on Sapphire Princess starting on the 1st October. We have booked the cruise from Spain. Now we want to book the Pre-Cruise Hotel Package offered in the Princess Catalogue which is "2 Night Beijing Highlights Tour" which includes 2 nights hotel, excursion to the Great Wall & Summer Palace, and another excursion to the Forbidden City & Tiananmen Square and Transfer to Xingang to embark the ship.
Unfortunately Princess have only one official travel agent in Spain, and since we booked Princess have now changed their agent to a new one. Our booking is "caught in the middle" of this change. We can not book the Pre-Cruise Package directly with Princess as from Europe you must deal with your travel agent and not with Princess. But now our booking agent (old Princess agent) doesnīt want to do more work and says they can not book this package and we should do it with Princess (which we canīt) and we tried the "new agent" but as they didnīt do our booking in the first place, well they also donīt want to take our case and only want to deal with new bookings.
Does anyone know if this Pre-Cruise Package "2 Night Beijing Highlights Tour" is still available with Princess if somebody new wants to book it? And can any of you give me any advice as to how to book this package, or a similiar package, the most important is to include the Transfer to Xingang to embark the ship as this I understand is approx. 120 km. from the airport.
Will the new agent book you the cruise tour and then cancel the cruise only?
I know you want to take the cruise on 1st October but having been there I would cancel the cruise only if I could not get the land tour also. I would then rebook a cruisetour. Princess has two different departments: one handles the cruise tours and the other the cruises. I've tried to get a quote on cruise tours and they have always had to transfer me to the cruise tour department. You can't even book online if you want a cruise tour.
Star Princess - Dec. 2007-Rome- TA
Crown Princess- May 2008 TA & Baltics
Pacific Princess-Nov. 2008-Holy Land & Egypt
Diamond Princess- Apr. 2009 Asia- Bangkok to Whittier
Sea Princess-2005 Canada/New England
Diamond Princess- 2005 Mexican Riviera
Star Princess- 2004 x2 Med. Venice to Barcelona/ Barcelona to Rome
Dawn Princess - 2004 x3- Southern Caribbean
Grand Princess- 2003 x2 W.Caribbean/ 2004 Panama
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Tahitian Princess- 2003 Tahiti & Cook Islands
Royal Princess- 2003 x2- British Isles / Norwegian Fjords & Iceland
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Sky Princess- 2000 China & Orient
Sitmar's Fairwind - 1979 x2- Caribbean/Panama Canal
HAL-Amsterdam- 2004 Alaska
HAL Ryndam - 2001 x 2- S. America
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