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  #11 (permalink)  
Old 10-14-2007, 07:01 AM
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Join Date: Oct 2007
Location: south coast australia
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I have emailed Princess direct in Sydney Australia and they have always replied to my emails within 24 hours regardless of the topic maybe it is dependant on which area gets the question and their workload try calling their 1300 number or whatever the equivalent and ask directly that might work better its a shame when they dont answer emails puts a bad mark on a usually good company. redcattle
  #12 (permalink)  
Old 10-14-2007, 09:30 AM
 
Join Date: Jun 2005
Location: Cape Coral, Fl.
Posts: 1,319
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I'm going to corner the Captains Circle rep next month & ask them about my question & what's up with the email response.
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Old 10-18-2007, 02:46 PM
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Join Date: Apr 2007
Location: Houston TX
Posts: 2,172
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The problem with emailing any of the cruiselines is, if you have a T/A they are responsible for your booking. The cruiseline will not typically even talk to you direct (much less email) about your booking if you have a T/A.

If you do not and you booked direct, general res will have to field your questions. You email was probably forwarded to general res and agents at the cruiseline have a choice. They can fish through the many emails and answer all the questions or book another cruise on the phone. Maybe in the hundreds question emails there is someone wanting to book, maybe not. Since their performance is based on bookings don't expect a prompt reply if you recieve one at all.

A T/A is a way to have someone personally responsible to you and your individual needs. You'll find the cruiselines do a good job of dealing with the masses but not the same job in handling individual clients. That applies to the booking process, follow up, questions and especially customer service issues. There are some exceptions but with the turnover they have it's likely you won't get the exceptional people by chance. My advice is to find a good agent that takes exceptional care of you and stick with that agent.

Cheers, Neil
 
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