So we tentatively booked our next cruise with Princess in January of 2008, a 14 day Caribbean cruise aboard the Crown Princess. On delivering the itinerary to our travel agent 12 hours later, Princess advises that the rate has gone up by 5%. We knew that since our printed quote from Princess highlighted the "adjusted rate.
However Princess wanted an additonal 5%.. Now it was not a significant amount since we were spending $6000 but the attitude of Princess was atrociuos. They said "take it or leave it" Since this was our third cruise we asked if that was of any significance. Princess replied that until we had 5 or more cruises, there was really no benefit to being a previous Princess cruiser. So we cancelled our Princess cruise, switched to Celebrity for the same time frame, similar stops, 1/2 the price, and a superior cabin, and the Celebrity staff welcome us with open arms every time we call with a question.
What's happened tp Princess's attitude?
This is very odd. I thought Princess was supposed to hold a reservation at the original price for 24 hours! I've been on the phone with a Travel Agent and Princess, and they told me they'd hold the reservation without any payment for 24 hours and guaranteed the price for this time period.
I'll now better the next time, and make the deposit immediately if we are serious about taking that cruise!
Boo Boo, did you speak to a supervisor at Princess? We've never had any problems with them, in fact when my cruises have gone down in prices, they've adjusted my fare. With competition so great, I can't believe they would have that attitude. They sure wont stay in business long if that's the way they'll treat return customers!!!
Dealing with Princess staff onboard their ships is a wonderful experience. Unfortunatley, dealing with Princess as an agent, a client (especially if its about a problem) or anyone having to deal with them off the ship can be a most frustrating process.
I have to deal with them daily and I can tell first hand there is no cruise line I hate more to have to call. The higher you go up thier corporate chain the worse the attitude gets. Guest Relations personel will not even take calls from clients or even agents. They make you speak to the Res agent and hold while the Res Agent plays the "go between".
I have clients and family members who love PCL and if you ever cruise with them you understand why. They really do a superb job on thier ships. God help you if you ever have to deal with them off the ship.
We dealt through Flightcentre, they tried to find out why we were being overcharged. Princess told Flightcentre, take it or leave it, Princess would not honor the Princess on-line quote. I was near the top of the Princess executive ladder in my calls when I was bluntly told that I needed more than one Princess cruise to get any benefits from being a past Princess cruiser, so stop calling them. I grant flightcentre customer relations as Flightcentre offered to pay any cost differences but by this time I had lost all respect for Princess staff.Celebrity staff advise me that they have no problem in exceeding Princess customer relations.
That's really sad, I can't understand that kind of an attitude. I do hope someone from Princess follows these posts. They will indeed loose customers with that type of attitude. We are going on our 6th cruise with them and have never had any problems. If I ever encountered that type of an attitude, I'd sure change my tune if it wasn't rectified. Sorry they lost you Boo Boo, they do offer a wonderful product and they are my favorite, so far. I hope you have a wonderful cruise on Celebrity and do hope they will continue to appreciate you as a valued customer. It's too bad Princess didn't feel the same. Best wishes!
I'm not sure I understand the problem here. When Princess has a sale for Captains Circle members, it dosen't matter if you have had one cruise or ten--the price isn't based on how many cruises you have had--or am I wrong here?
I booked my Panama Canal cruise at a sale price that was good until January 30; on January 31 that price went back up to the brochure rate. If I missed the deadline I wouldn't expect them to give me the lower rate just because I was a past passenger. A deadline is a deadline. I'm not sure this is what happened here. Did they actually say "take it or leave it", or is that just your interpretation because you didn't get what you wanted?
I'm sorry Princess lost you as a passenger and I hope you are happy with Celebrity.
Sorry to hear that. I went on my first cruise with Princess back in 2005 and had a ball. Everything was run super smoothly and i'm debating between them and Carnival now, I keep going back and forth. Guess when it comes down to it, it will depend on price, but it is surprising that they treat people who have cruised with them that often like that. Maybe you just got someone on a bad day.
1st cruise: June 2005: Western European Capitals: Golden Princess
2nd cruise: 2008: Somewhere in Europe
On March 14, 2007, we receieved through our e-mail one of many Princess's promos.
This one was for the cruise that we wanted and had the prices quoted. We went through the process of picking all of our options, the exact room, all of our preferences.
The promo stated quote "Book soon! This offer expires May 14, 2007." We saved the cruise but were not in a rush to book since Princess said in their ad that the price was good until May 14th.
We received a notice from Princess on April 25 that the price was now higher so we reserved on April 26 through FlightCentre and were told that the price was higher again (12 hours later).
So May 14 (today) is the cut-off date for the offer made to us on March 14.
As we stated before, the overall price difference is not important. It is Princess' attitude and their failure to honor both their advertised offer (which I still have on my e-mail in case anyone is interested,) and their response to a simple query if previous cruisers had any benefits.
Princess gives discounts to past passengers after one cruise, but will give even better discounts as you move up to the next level. I've never had a problem with them honoring their promos, but I can often find an even better deal elsewhere. But the promos often have a "subject to availability" clause so that if the block of cabins they have assigned for the promo are sold before the end date, you can be out of luck.