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  #11 (permalink)  
Old 07-15-2008, 09:50 AM
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Quote:
perhaps they only respond to TA's
Rich they don't usually respond to general inquiries for T/As either. Unless you call, they'll respond only if they have a form letter appropriate for your question in most cases. It's rare to get a personalized response, for anyone, over anything. When you do call, you have to be lucky to get someone with the right answer as well, unless there is a screen in the system with the right answer. You'll get people trained in the phone center to enter a booking, look at inventory availability, dining times, etc. Anything outside that normal booking process is tough to get straight answers. Some will give you their best guess, often incorrect. Some will simply shoot you straight, "I don't have that information." Whatever the answer, the goal for the person on the other end of the line is to get you booked or get you off the phone so they can book the next incoming call. There are a few who are very knowledgable or who will dig or ask to find the right information but they're the exception rather than the rule.

Cheers, Neil
  #12 (permalink)  
Old 07-15-2008, 01:15 PM
 
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It's pretty much what I expected & a hell of a way to run a multi-million dollar business. I did receive a return receipt that they opened up my email.
  #13 (permalink)  
Old 07-15-2008, 01:31 PM
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Sadly this is further evidence of the generally mediocre shore-based operations of all cruise lines. Princess isn't alone in this effort, or lack thereof. It is so strange because the ships operate at a much higher level when it comes to competence and responsiveness.
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  #14 (permalink)  
Old 07-15-2008, 07:52 PM
 
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Quote:
Originally posted by Dave Beers:
Sadly this is further evidence of the generally mediocre shore-based operations of all cruise lines. Princess isn't alone in this effort, or lack thereof. It is so strange because the ships operate at a much higher level when it comes to competence and responsiveness.
Thank God for that.
  #15 (permalink)  
Old 07-20-2008, 07:54 AM
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BTW a few weeks ago Princess was looking to fill some CSR jobs. No experience necessary
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  #16 (permalink)  
Old 07-20-2008, 08:34 AM
 
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Don't you mean CNSR.
  #17 (permalink)  
Old 07-20-2008, 11:08 AM
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About collecting the old cruise cards when your cruise is over, the only thing I can think of is over port security. In most ports, before being allowed on the dock, everyone has to show a cruise card..wlthough I have never seen anyone scrutinize them. Getting on the ship is another issue but they may just be trying to keep locals off of the piers when the ships are in port and simply have to start somewhere. I've never seen it as a problem but who knows!
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  #18 (permalink)  
Old 07-20-2008, 12:47 PM
 
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I suppose port security is the biggest concern but on our last cruise we stopped at Victoria, Ca on the way home & the security officer was breaking in a new guy & instructing him to carefully check the date of the card. If so, it still wouldn't get you onto the ship as I'm sure they cancel the numbers each week. Again, if port security were the biggest issue, I haven't heard of any other cruise line doing the same.
BTW - still no response from my email to Princess regarding the subject. I doubt if I'll even get one until I corner someone on our next cruise.
  #19 (permalink)  
Old 07-23-2008, 06:21 AM
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Quote:
Originally posted by RichC:
Don't you mean CNSR.
Customer Service Representative in Santa Clara, CA
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  #20 (permalink)  
Old 07-23-2008, 09:10 AM
 
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I'm still waiting (not holding my breath).
Has anyone ever received an email from Princess about anything other than ad's for selling a new booking?
 
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