My wife and I booked our 5th cruise on Princess for her 50th birthday. Acapuolco to San Juan over the Christmas holidays 2006. Total Disaster!!! Princess booked the flights (we thought traveling in winter that's the safest way). 20 hours from Vancouver to Acapuolco and three flights - the Milk run. Sure enough, over 40 passengers booked the same way didn't get luggage until 5th day into a 10 day cruise. Crap happens, but it was the way Princess handled things. Deny anything to do with the problem. We had to wait for up to 1 hour each day to get status and toiletry packs at the pursers desk. These emergency packs should have been in our rooms each day until luggage arrived. Waiters and room staff were very good, but the pursers area was terrible. Princess has to review how they deal with these kind of issue's. This isn't the only cruise were this kind of thing happens. Won't be travelling with these guys again.
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