Originally posted by IslandCruz:
Definitely a poorly written email. I agree with Cruise Fanatic on this. It looks like an on board credit to me as well. I think Rich's TA maybe missed a memo some where. I've never heard of Tax refund FC's or OBC's being subject to commission by a TA either.
Rich, Log in to your Captain's Circle account here and verify that it has been credited to your Circle Savings first. Then call the number as Cruise Fanatic also suggested and ask how it can be used is my best advice.
Wow! Subject to a 20% commission huh?
My account & my wife's both show,
Credit ID Description Earned Expires Status Amount
01882330 Voyage Goodwill 08/12/09 Book By 09/30/11 ACTIVE $25 (USD)
We both have FUTURE
credit but it doesn't appear to have been applied to our current bookings
I can live with that since we're probably taking another cruise in Jan & March.
It's just not worth the aggravation for $10 to fight about it but I did think it a strange way of taking
We've booked about 10 cruises with her since 2007 but & now realize just how much value our online TA puts in our future business.