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  #11 (permalink)  
Old 06-04-2008, 05:39 PM
Junior Member
Join Date: Jun 2008
Posts: 4
The amounts are not for any onboard purchases! They have told her that the charges are for the 'credit hold' so she hasn't secretly been sneaking off to the casino and spending the money
They have agreed that she did not spend this money, they were just making sure she had available credit on her card. She is annoyed because they then told her it would be 3 weeks to get the money credited back to her account.
Anyway, thanks for the replies. I guess if nothing else they should warn people that this is their routine business practice so people don't get a nasty surprise when they see the charges on their card!
  #12 (permalink)  
Old 06-05-2008, 06:34 AM
penny3333's Avatar
Join Date: Nov 2005
Location: Alabama
Posts: 10,601
We've been using our AMEX, which has no limit, so I guess that's why we've never seen the wierd amounts. It must be some kind of percentage. I'll see if there's anything on the cruise contract that states what it is. Maybe it's like Delta's charges. Some type of catch all phrase, I'll look on one of my old contracts.
  #13 (permalink)  
Old 06-05-2008, 09:23 AM
penny3333's Avatar
Join Date: Nov 2005
Location: Alabama
Posts: 10,601
The only thing I could find is if you are paying with traveler's checks, you are required to leave a $300/pp deposit with the purser. I sent an email asking how they figure out the amounts to be held against a credit card. I'll post the reply if I receive one.
  #14 (permalink)  
Old 06-05-2008, 12:31 PM
Join Date: Apr 2005
Location: Bennington, Vermont
Posts: 222
RCL did this to us on our cruise in April. Those were weird amounts also but never exceeded what my final bill was. I don't know how they come up with the figures but once they charge your card with the final $ amount then the pending amounts were wiped out. That happens with alot of transactions. When I stop at Hess for gas there is a $1 pending transaction on my account and when the final amount is entered it gets wiped out. It is just a preauthorization that there is enough credit on your charge.

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  #15 (permalink)  
Old 06-05-2008, 02:09 PM
Junior Member
Join Date: Jun 2008
Posts: 4
Thanks so much for all the replies!
Penny - It would be great to hear what they say in the reply if you get one. Thanks for your help
  #16 (permalink)  
Old 06-06-2008, 09:58 AM
TrvlPro's Avatar
Senior Member
Join Date: Apr 2007
Location: Houston TX
Posts: 2,172
They have told her that the charges are for the 'credit hold'
They are not charges. These are holds against a credit amount. They don't actually charge anything. They place a hold on an amount against the credit balance of the card. This way a guest can't go buy a diamond ring at port and charge their card to the limit and leave no way for the cruiseline to collect at the end for actual charges. It is done by virtually every cruiseline and any other business that is allowing a credit limit for a period of time before actually running your bill. Most lines hold approx $60. per day from your limit. The only reason for odd amounts is if the limit they are holding is red flagged by their system for actual charges that are nearing or exceding these limits. If they hold $60. a day and you book $500. worth of shore excursions against your onboard account, they'll hold more to be sure you're still able to cover the charges at the end. Same if you're getting $200. a day in casino chips on your onboard account. Their hold is not enough in these cases so they'll increase it. Nothing to worry about with the billing, they are not making any charges to your card without your signature authorizing the exact amount. A credit hold does not require a transaction signature, you did that when you agreed to their terms and conditions to board.

Cheers, Neil

Cheers, Neil
  #17 (permalink)  
Old 06-06-2008, 10:16 AM
f-mattox's Avatar  
Join Date: Nov 2006
Location: Costa Mesa, California
Posts: 4,740
Thank you very much, Neil; that clears up the "credit hold" question.

  #18 (permalink)  
Old 06-09-2008, 12:01 PM
penny3333's Avatar
Join Date: Nov 2005
Location: Alabama
Posts: 10,601
Still haven't heard anything, will definitely let you know if I ever do.
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