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Old 05-14-2007, 09:16 AM
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The 14-day sailing of Sea Princess, which was supposed to start this past weekend, has been cancelled because of a propulsion problem. Guests will receive a full refund and 25% off a future booking. The compensation seems rather spartan to me, although there may be more to it than is currently being reported.
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Old 05-14-2007, 09:16 AM
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The 14-day sailing of Sea Princess, which was supposed to start this past weekend, has been cancelled because of a propulsion problem. Guests will receive a full refund and 25% off a future booking. The compensation seems rather spartan to me, although there may be more to it than is currently being reported.
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Old 05-15-2007, 08:53 AM
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I also heard the passengers are being reimbursed for reasonable travel and incidental expenses to get back home.

For those who were on this cruise and celebrate Mothers' Day, what a terrible Mothers' Day present!

What's crew going to do while the ship is being repaired? Vacation time, cleaning, maintenance, etc.?
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Old 05-16-2007, 05:43 AM
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What a heart-breaker for all those passengers. I hope they had a happy mother's day in spite of the situation. Since she's my favorite ship, I do hope they get her up and running soon. Best wishes to all of those who had their cruise ruined, hope you can rebook soon!
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Old 05-16-2007, 06:41 AM
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Just as a matter of interest has Princess also been as prone to this problem as the Celebrity M Class???

By the way we got caught in one of those M Class disasters in the "early years" and that is what we got too. It is only recently that X has been getting more generous....
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Old 05-16-2007, 10:17 AM
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Princess dosen't seem to have many propulsion problems; although I missed a port, oddly enough on Sea Princess, when one of the main engines failed. But that was seven years ago. They are not, however, without their troubles: the grounding of the Regal; the listing of the Crown; and or course the episode on Star.

The compensation was, as I recall, about the same--as Dave points out, rather spartan.
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Old 05-16-2007, 11:29 AM
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We were on her when we lost total power after leaving Bonaire. It was so wierd. I was on the balcony, but hubby was in the shower. He was not a happy camper, it's really dark in there. Never did find out what happened, but it wasn't long before we were up and running again.
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Old 05-21-2007, 01:17 PM
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Not only is the compensation spartan, it's essentially worthless if you want to book the same itinerary. All the Princess ships with a similar itinerary are waitlist only, and the 25% off expires 12/31/07.

We were able to book a similar cruise with NCL in October. I doubt I'll be using Princess again.

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Old 05-21-2007, 04:48 PM
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I hope nothing goes wrong for you on your NCL cruise.
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Old 05-21-2007, 04:57 PM
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Wow, "Frying pan to the fire..." comes to mind when going from Princess to NCL when it comes to compensation for issues. Don't get me wrong, both fine cruiselines with loyal followings for the most part but both have issues in dealing with clients (and T/A's for that matter) appropriatly when things go terribly wrong.

I echo f-mattox hopes for smooth sailing on NCL.

Cheers, Neil
 
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