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  #41 (permalink)  
Old 05-23-2008, 06:29 AM
Join Date: Jun 2005
Location: Cape Coral, Fl.
Posts: 1,329
Thank God for pc seating on Princess.
  #42 (permalink)  
Old 05-23-2008, 10:49 AM
Senior Member
Join Date: Nov 2006
Location: North Carolina
Posts: 337
I read that article and wow, some people just don't know when to shut up!!! It sounds like they were playing a game to me. Well, they got caught and that is that. On the board that I am an assitant administrator on, I would not tolerate habitual complaining. Voice a complaint or problem is one thing but over and over is not allowed. And yes, we have been contacted by the manufacturer before to "take down" a post but it was usually a picture or discussion of something that had not been released to the public yet. There have also been a couple occaisions where they didn't agree with a post but we resolved it to everyone's satisfaction. So yes, this is not uncommon at all.

1992 MV Royal Majesty
1993 MV Royal Majesty
1996 Sun Princess
2007 Liberty of the Seas
2010 Navigator of the Seas
2010 Radiance of the Seas
  #43 (permalink)  
Old 05-23-2008, 11:10 AM
Senior Member
Join Date: Jan 2007
Location: Minnesota
Posts: 675
I applaud RCCL. As self employed heating/air conditioning contractors we function on a three strikes rule. If we are unable to make you happy (for WHATEVER reason) after the third interaction you are advised to contact another service provider. We have found through the years that a. most "dissatisfied" customers are angling for a discount, and b. like RCCL, we do most of what we do better than our competitors for a very competitive price. If we can't keep the customer happy, well good luck with the big impersonal vendors (our competition) 'cuz this is as good as it gets! We have a loyal customer referral base, and a wall full of letters of commendation from customers that bear this out.
RCCL Nordic Empress 1993
RCCL Nordic Prince 1994
RCCL Explorer 2003, 2005
RCCL Navigator, 2004, 2007
RCCL Mariner 2006
RCCL Liberty 2008
RCCL Adventure 2009

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