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Jacqueline 09-26-2009 07:52 AM

We're taking the Serenade out of San Juan in November and just got our travel docs (YAY!!!!).
This is our second time out of San J. The first time, we departed later in the evening and were allowed on-board around 1pm. Our docs for this cruise say that despite the 8:30 departure, boarding is not until 5:30. That doesn't allow much of a window before the 90-minute cut-off.

It seems Serenade has a 13-night repositioning cruise right before out trip, which is probably the cause of the late boarding. Does anyone have any suggestions about how early one could expect to board in a case like this? Thanks!!!

Dave 09-26-2009 08:06 AM

The repo cruise arrives at 7am so that isn't the reason. It is typical for RCI to state that boarding starts three hours before the scheduled departure time. For instance, cruises leaving from Miami at 4:30 say boarding commences at 1:30 in the docs. But guests are checking in as early as 11am.

Do your docs use the specific language you posted? "Despite the 8:30 departure, boarding commences at 5:30" Or do they simply say "boarding commences at 5:30"?

I'd say if you showed up earlier you would find check-in open for business. 1pm for instance, with the buffet lunch wide open.

Sonny V 09-26-2009 12:17 PM

Take a cab from the airport to the should be fine. At least your luggage will be check in. I never boarded that late in San Juan.


Maurine 09-27-2009 11:45 AM

I'm leaving on the Serenade from Miami and check-in time is 2:00 p.m. and departure time is 5:00 p.m. so that's still three hours. If I get to the port earlier and they're not ready for me, I'll just wait. At least I'll be there ready to roll when they are.

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