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Old 02-08-2007, 10:02 AM
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I have bboked and paid in full a cruise on the Enchantment leaving in April. I saw today the rates went down by a couple hundred bucks. I called RCI and they said I had to go thru my TA since I booked with a TA. I called my TA and she said she would try but RCI usually doesn't do anything for the customer who has already paid. What has been you guys expierence with this?
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Old 02-08-2007, 10:11 AM
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On our Freedom of the Seas cruise last june, I booked directly with them. Our price dropped $700, for our cabin. I called them, and very politely asked for a credit card refund, or even a shipboard credit. I got an immediate credit card refund, and they were very pleasant. The summer before that, I booked an Alaska cruise via a TA at AAA. I realized the price dropped before our TA did. I called her, she confirmed it, she asked for a refund on my behalf. I got a check sent to me from Princess for the price difference. Good luck. Lil' Lori
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Old 02-08-2007, 12:51 PM
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How do you go about finding out if the cruise has dropped in price or not? We booked through a TA, and I'm sure they won't volunteer info, if the price drops.

When you say the price dropped, you're saying the cruise by itself, or cruise/port charges, taxes, etc. price? How do you figured that out to know if it has dropped or not?
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Old 02-08-2007, 01:45 PM
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I received a 1,100 credit to my account when I called my Travel Agent and told them I saw the AOS cruise we booked prices dropped online. I saw this on RCI's website. I heard from other people on other forums that this occured, and I decided to check it out for myself. I am so happy I did! Now we don't have to come up with extra money for excursions. We have it with the credit we received. I recommend to anyone cruising, check back on the cruise line to see if prices dropped down to get their credit. BTW, we booked a AOS cruise for Spring Break and paid in full through Priceline, plus got 2 free ipod shuffles for booking with them.
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Old 02-08-2007, 01:54 PM
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Kevin, your travel agent isn't being truthful. Royal Caribbean has always accommodated customers on price ajustments. Your travel agent will get your credit if she calls them.

Sonny
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Old 02-08-2007, 04:24 PM
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For my Princess refund, I called them and asked for a refund. They said since I booked via a TA, the TA had to call and request the refund, and they would issue it through her. I got my check from Princess, after my TA called and asked them for the refund. Good luck. Lil' Lori
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Old 02-08-2007, 04:50 PM
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We had a rate drop on our last cruise and our TA called and informed us. The refund paid for our airfare. It was great. I think you might have to push your TA.
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Old 02-09-2007, 06:06 AM
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My TA got me a $100 credit. its not much BUT it is $100 more I have to spend on vacation.

Thanks everyone for your responses.
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Old 02-09-2007, 07:50 AM
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hi guys, we sail in 9 days. last week i was on the rccl website and saw the rates went down. called my TA and there is a 350 pp credit on my credit card.
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Old 02-09-2007, 08:14 AM
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Quote:
Originally posted by Kevin1877:
My TA got me a $100 credit. its not much BUT it is $100 more I have to spend on vacation.

Thanks everyone for your responses.
Kevin, what was the cost reduction per person? You should get a full credit. I'd be a little suspicious if your T.A. is only giving you part of the credit back.

Sonny
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