I agree, Dave! As I have posted before, I think RCCL is still in the dark ages when it comes to a user friendly website, or even the computer area on their ships. We had so much more technology available to us on the Celebrity Summit than on the Grandeur or Radiance.
One thing that irritates me about the website is that once you enter your reservation number, you still have to enter the ship, date of sailing, etc. If I log in with my name, password, and reservation number, it seems to me that that should be sufficient.
How unreal, though, that you were sent to another person's account!! A definite security and privacy glitch that could have resulted in an identify theft for some unsuspecting person if the wrong person had been sent to that site. I consider that a very serious problem and I hope that RCCL took it seriously!