You can call Travelocity or Expedia, check their website, there is a 1-800 number. But I would call the airline first, to try to avoid any possible extra fees that Travelocity or Expedia MAY charge. If the airline can't help you then you will have to call the website. I have dealt with Expedia before and they were helpful, don't be afraid, but I can't tell you what it may cost you.
09/07 CCL Fascination
03/07 RCI Voyager of the Seas
03/06 RCI Explorer of the Seas
10/03 CCL Carnival Legend
07/94 CCL Ecstasy
Thank you everyone that responded to my inquiry in regard to my early debarkation. After reading your replys, I was almost panic stricken. I decided to call RCCL and talked with one of the agents about this situation, and they told me I should be fine. That sounded good, but I thought I would contact my TA, and see what she said. She said they would have NOT taken my flight itinerary of leaving at 10:20am if there was going to be a problem. That has really eased my mind. She did suggest that I still notify the Pursers Desk when we get there, so they will know in plenty of time.
I did ask my TA, just in case if we did miss our flight, would our travel insurance cover us. She said (not that we are planning on doing this) yes, and that it would cover us for staying at a hotel there over night.
In November 2006 we were aboard the Radiance with our family. Our daughter who lives in Chicago was on a different flight than the rest of the family. We scheduled all travel, our pre-cruise motel room, transfers, and everything through RCCL.
RCCL arranged a flight for she and her husband for 11:40 on the departure date. We thought this was awfully early, but were assured by RCCL that they accomodate the people with early flights and all would be well.
This theory turned into a nightmare. Their color (means by which each group is called to depart the ship) was not called until 9:30. They were on the shuttle bus by 9:45. However, the driver waited until the shuttle was full. By the time they reached the Ft. Lauderdale airport, it was almost 11:00. In the rush to get their luggage, the bus driver handed them the wrong suitcase.
After they checked in, RCCL called them to report they had the wrong luggage. It was already checked and there was nothing they could do.
They barely made it to the plane on time. Mind you, all this hassle was a result of RCCL booking such an early flight and then not arranging for the kids to get to the airport in time to properly check in, go through security, etc.
When they got home, they found out that the wrong luggage belonged to a woman in Louisville. After numerous calls, RCCL informed our daughter that she had to ship the luggage to Louisville (at her own expense) and THEN RCCL would ship her own luggage to her (COD!). The whole episode cost her about $75 and it was all a result of poor scheduling.
Of course, it was her responsibility to check the tag on the luggage, but by the time she got to the airport, she was a nervous wreck just knowing they would be boarding in 20 minutes. The luggage looked like hers and she assumed that the bus driver handed her the luggage that she had pointed out.
The lesson learned is #1--do not take the RCCL shuttle from the ship to the airport unless you have plenty of time. It would have been better to get a cab and not have to wait for the bus to fill up.
#2--don't depend on other people to do things right. Check and recheck to make sure you will have time to do all that needs to be done. We depended on RCCL for this and were royally disappointed.
#3--don't let an experience like this ruin your trip or keep you from wanting to cruise again!
In the future, we will book our own plane reservations so that we can allow time for delays in disembarking. We will also use a cab to take us to the airport instead of buying a transfer (unless we have plenty of time to kill!)
I know this sounds negative, but I just want you to know how important it is to have plenty of time to disembark, get to the airport, get through security, etc.!
I would try for a later flight. That way, you can relax during your cruise knowing that things will go smoothly for you at the end of your trip.
My experiance has been a $100 per ticket fee plus what ever the going fare rate is. Chance are you won't have a problem leaving things the way they are. Especially if RCCL told you that you shouldn't have a problem. Besides, you may not be able to change your flight schedule because most people are taking the later flight.
Nadine.. the mistake made was they waited until their cabin color was called. They should have flagged themselves as on early flights and they would have been the first group off the ship. Unless they did do this and the first group was off at 9:30am If so, then this was a customs clearance issue and not within RCCL's control (mentioned by Dave above) Typically, the early disembarkation for those with early flights get off early.
Brneyes, make sure the Purser knows you have an early flight. They will arrange it so that you can get off as early as possible. Consider taking a taxi to the airport instead of the shuttle as those wait until they are full before heading out..(You should be able to cancel the shuttle from the ship to the airport if you call your TA and just plan on using a Taxi)
Thanks Jim C. I guess my issue is that this was the kid's first cruise. They didn't know the nuances. We were separated from them because of different colors so we didn't have the opportunity to step in and help. They basically were doing what they were told to do and didn't know to "argue" about it! Experience is a good teacher, but for a first time cruiser, it was rough!
The frustrating thing was, we have been on 5 other RCCL & Celebrity cruises and didn't have a problem. We took our three adult children and their spouses on this cruise and wanted it to be perfect! Too much to hope for!
But, the cruise was wonderful, we have great memories that will last a lifetime, and nothing is going to spoil those!
Isn't that always the way is goes? You always have a great cruise and the first time you bring a first timer, something goes wrong.
At least you had fun! And you will know the next time. We had a cruise on the Conquest where we were having so much fun in the Casino on the last night of the cruise that we didn't get our luggage out for pick up.. We ended up having to do self disembarkation dragging 11 pieces of luggage between me, the wife and our two young girls... We learned to ALWAYS take the time to pack up (if you can, pack up before going out the last night and then its just a quick trip to the cabin to put it out)
My original post was covered in the discussion so I will use the edit to say that if you are insured by someone other than the cruise-care offered by the cruise line, you should be fine. Relax and see how it goes. If you miss your flight, deal with it at that time but I agree about using a taxi. Only twenty minutes to the airport. The SJU airport can be very slow in getting you through security, so grab something to eat and plenty to drink to stand in line.