Their contracts are like the things you have to agree to anytime you add new software to your computer. You don't agree, you don't load software and you don't sail. All corporations are lawyered up today and they want you to know they are not responsible for... even if they're responsible for it. So those letters you write and calls you make to complain about being over the props that made your cabin hum and vibrate or under the disco can be referred back to the contract. Get a good agent, ask questions on here if you don't know and be prepared to have complaints fall on deaf ears with most cruiselines after you've sailed. You'll simply be told to read the contract, see right there in black and white? You agreed to accept that risk so what are you complaining about? After the form letter tells you they're right and you're wrong they'll politely thank you for your business. There should be a P.S. after that to say "Get lost!" But they leave that part off. Sound harsh and unfair, in a few cases it is. Occasionally some of the cruiselines do the right thing by their clients. I could name the best and worst offenders but all have loyal followers and onboard nearly all provide a great service and value. So I'll leave it at that and hope you have the kind of luck and ability to shrug off most minor issues I've had. I've never had a truly bad experience, good thing because I know what to expect if I ever do. I've had to handle issues as a go between in my position too many times. Most problems are not worth the trouble to get them addressed and when they are the answer is all to often more frustrating than the problem. Buy good insurance, continue to cruise and have great time. If you miss a port, have poor service, the food is terrible, your room's too cold, etc. , try another line next time. Don't waste your time trying to get compensation.
Cheers, Neil
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