I finally found a couple minutes to call RCCL. I know what I paid the TA as the price (we already paid) for our inside cabin on deck 8, cruise "only." When I spoke to customer service, she quoted me a price that is $300 less than what we have paid for the cabin we are getting, and to get an oceanview, it is one deck down, and still $300 less.
I want to notify my TA, but I am "scared". I don't want to upset her, but when it is this low how do I approch her with these figures? Should I see if she can get us a better cabin or what for that price, or refund our money???
I want to notify my TA, but I am "scared". I don't want to upset her
Please don't worry about upsetting your travel agent! She doesn't want YOU to be upset by finding out that you could have paid $300 less for your cruise. I'm a travel agent, and on the occasions that clients have discovered a price drop before I do, I'm very happy when they tell me so. We depend on repeat business and referrals, and should always have our clients' best interest at heart, or we may never see that client again.
Your travel agent may suggest that you contact her next time to check to see if prices have gone down, but she certainly shouldn't hold it against you that you checked on your own. If she does, I'd be put off by that.
I also am a TA and I tell my clients that I will try to monitor their prices for them, but if they find that the price has lowered, please do not hesitate to call me so I can get an adjustment or upgrade for them. It defintely does not upset me, as Sandy stated, we depend on referals and repeat business and we want whats best for our clients.
I wouldnt even worry about cc the president of the company, just call the TA and tell her you found the lower rate and you would like for her to get it adjusted for you. If she gives you any slack about it, then I would contact the president of the company.
Why in the world would you be "scared"? You're the customer. If she wants your business in the future she will get you the lowest price. If you don't call her today the price may go up again. Last week I held a balcony cabin on the same cruise and now there aren't any balconies available. When the ship is near full the prices go up. Your credit card will be credited for the difference in price.
Hi Carol, thank you so much for your input. I was just getting ready to email my TA, when I read your feedback. I'm glad you told me NOT to email the president, as yet. I'll wait and see what she says. (I just called RCCL again, and they confirmed what I had already witten down.) I hope this works
I deal with a large cruise travel agency who post rates over the internet. You can book directly online or call their office. Does this mean that if I see the price drop on their website for the same sailing and cabin category, they'll arrange to credit me with the difference? I once called Princess about their price guarantee but they said that only applies to rates quoted on their own website. Can someone please clarify this for me. Many thanks.
My travel agent as called me with price changes more than once. If the cruise line offers a price reduction or a special offer like senior rates after you book your cruise, your travel agent can get the lower rate for you. The travel agent will get less of a commission if he or she does this for you. Usually the price goes up as cabins are close to being sold out. Most people aren't aware of the price drops. A good agent will currently check rates for their loyal customers.