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Old 09-29-2006, 06:42 PM
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I have two cruises booked with RCCL. My problem that I am having is: When I log on to the RCCL web site and go to my cruises, it will only display my first booked cruise. I have tried to use the "don't see your reservation" button, but it coninues to say that it can't display this cruise at this time. I have contacted RCCL several times by phone. The only response I receive is that "you should be able to". I have emailed them twice and have never received an answer. Has anyone else had the same problem? I like to use the my cruises to keep up with what I have purchased and paid.
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Old 09-30-2006, 06:56 AM
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I've not had this problem, but RCCL's website is not especially well-run. I assume you entered the booking number for your missing cruise and then got the message about it not being displayed. It took them 3 months to finally give me credit for my last cruise. Other people I know from that cruise had their credits within 2 weeks.
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Old 09-30-2006, 09:55 AM
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Hello Dave56. I have had that problem to. The cruises I am talking about are ones I haven't taken yet. This is under purchased cruises. It shows my December 2006 cruise, but refuses to show my January 2008.
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Old 09-30-2006, 10:19 AM
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January 2008 may be too far away for the website to list. I am thinking it may show up in a few months under your account.
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Old 09-30-2006, 10:53 AM
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I hope so Dave, but the bad thing about the whole deal is that no one at RCCL can give me an answer. Thanks for the return.
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account, bill, complaints, cruise, cruises, disappeared, line, norwegian, questions, rccl, reservation, roayl, royal

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