I just wanted to thank AKMom for her review of her experience on Freedom. While I'm sure the good outweighs the bad, I hadn't thought about the downside of cruising on such a large, innovative ship. My fiance and I are thinking about saving our $ to cruise on the Freedom, and while we probably still will, I'm glad to have forewarning that the experience may not be as personal as we are accustomed to on the smaller ships.
As for overall quality of service, we cruised the Caribbean on Jewel of the Seas in December and were only disappointed by a few things. Our room steward was not the friendliest fellow this time around, but he took good care of us. We made friends with a particular bartender who told us that a room steward is one of the most unsavory positions on the ship, so we didn't hold anything against him after hearing that. We never got the breakfast we ordered in our stateroom one morning, which was disappointing, but we figured that some bratty kid must have stolen the order off our door knob before it was picked up.
The biggest disappointment was that we encountered one very humorless cocktail waitress in the Scooner Bar. She asked to see my Seapass every time she waited on us, when surely we thought she would remember me after the 4th or 5th time. Not to mention, we were having drinks with my 50-something parents on two of those occasions! (Also annoying was the fact that my brother is younger than me, but he was never asked for his card.) She even rolled her eyes at me when I (politely) expressed surprise at being carded... AGAIN. Eventually we stopped ordering from her and ordered from another waitress instead... whom we always left a fat tip for.
But all in all, nothing happened that would prevent us from cruising Royal Caribbean again. I've never cruised any other line because I am always so satisfied with their service.