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  #11 (permalink)  
Old 04-26-2005, 05:04 AM
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Beach Bunny,
Although I am sure that it was thoroughly inspected, I can understand your feelings. I would love to see pictures of the repair to the ship's hull as I too was amazed at how quickly that gaping hole was repaired.
Nancy
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Old 04-29-2005, 03:29 PM
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I was on the cruise ship when it sustained the damage. I was enjoying a once in a life time vacation with my family, including my seven year old son, my sister and her son, my other sister and her daughter and my brother and his fiancee. We noted no high winds when we were docking - it was hot, sultry and waters placid. The ship approached the dock at a high rate of speed as evidenced by the Carnivale cruise ship who witnessed the disaster. RC indicated that they could solve no guest problems on board and that RC reps in "gold coats" would be available when we docked in New Orleans. Well, the RC staff was there for YOU, the new guests. THere were hundreds of you in the conference room of the Hyatt. We were told to return after 6:00 pm. We returned at 6:20 pm and guess what? Yup, empty room. Reports will begin to filter in about the treatment of guests, the blunders of the crew and staff and the poor behavior of many staff in response to guest pleas for assistance. RC has not heard the last of those of us who were separated from family members, kept on the ship against our will, had to pay airfares home and were generally lied to from the time the accident occurred to the time we left RC horrid company.
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Old 04-29-2005, 03:54 PM
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Wow! Thanks for giving us that first hand report. Please give us more details about how you were separated from family members and kept on board the ship against your will. Sounds to me like you have a lot to be upset about, so please keep us posted on how your complaints and general discontent are addressed (and hopefully resolved) by RC.
Nancy
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Old 04-30-2005, 11:11 AM
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Nancy, I followed procedures on Thursday Apr. 19 to sign up to get OFF the ship. Two sisters were traveling with me, a brother and a niece. The two sisters wanted to remain on board and indicated so. A rep with a clip board and a red pen busily penned in notes next to our names. There should have been receipts or a record of each person's request! On Friday, we realized that a terrible mix up had occurred. Although my brother and nience's requests were properly processed, the remaining three requests were NOT. RC staff had confused the requests and had recorded my sisters as wanting to leave and ME as wanting to stay on board. We approached six different reps at the purser's desk...waiting in line each time. I explained that my job would be in jeopardy if I did not return,I am a single parent, that my 7 year old had a laceration from coral that was being treated by ship's Dr. with antibiotics because he was developing infection and low grade fever. Finally, I was told they had already given the "manifest" to the Mexican govt but that they would call me Saturday morning to notify me if they could get us off the ship. No call. Wait in line again. No deal..my son and I could not leave and,GET THIS!!! If my sisters did not leave "they would be escorted OFF the ship!" (Tristan, Guest relaltions) My son and I spent three additional mournful days on board. The crew kept promising us that all concerns would be resolved by RC guys in "gold coats" when we disembarked. There was one RC staff when we disembarked...on the shuttle to the Hyatt. I struggled with our heavy luggage with only a skinny kid with a bloody foot to help me. We waited in massive lines to check in at the Hyatt. We went up to the conf. room where RC reps were to be, but as I said, they were there for the new cruisers, not us. THey told us to return after 6. We returned at 6:20...empty room.So, now I had a ticket home that I had already paid for that RC transferred to a ridiculous flight out Tuesday Evening with a connection at 9:20 with arrival in Albany NY just before midnight!! That would mean that my son and I would be wandering New Orleans from check out time at noon until 6 when our flight left. Funds were running low and I doubted my employer would be understanding. I found many more preferable flights with different airlines. I paid $476.to Delta and my son and I were on our way home Tuesday am. My son last saw a doctor for continued treatment on Thursday. My employer docked me two days pay. It was the cruise from hell. I met with Ray Lazure customer relations director on board. I asked how such a horrific error could occur and not be rectified. He explained that the Mexican govt charges for any changes!!!! RC has offered me 25% discount on our next cruise. That's not really what I had in mind.
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Old 04-30-2005, 11:15 AM
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Just wanted to clarify....the "police" who were preventing photos of the damage and threatening to take our cameras WERE NOT Mexican Police as one guest has posted. In fact, they were not Mexican...they were Fillipino security employees of RC {note, different uniform, no M16}.
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Old 04-30-2005, 03:52 PM
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Deborah,
I am so sorry!!!! I can certainly understand your frustration and anger. Thanks for sharing the details. What a nightmare for you. How is your son doing? Did you by any chance purchase insurance or use a travel agent to book your cruise? If so, I would contact them both as they may be able to help resolve some of these matters to your satisfaction.
Nancy
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Old 05-01-2005, 04:22 PM
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I was on the April 16th "Day of the Hole" cruise too. We (4 couples) made the best of it and had the time of our lives. We went with the flow and let RCCL do their thing. It was amazing how fast they patched the hole. I have lots of pictures. The locals, we got to know them well, called it day of the hole and seemed to enjoy our company. The only problem we had with RCCL was the return flight papers had us going to the wrong destination on the wrong airline. Good thing we got to the airport early and found our flights by using the flight time and number, then comparing them to all flights departing, we got checked in and 6 of us flew home that Tuesday.
One thing we all noticed was the great attitude the 1300 passengers that stayed on board had after the 700 left to fly home. And some of those people flying were still in New Orleans when we got there Monday.
I am a first time cruiser and I'm not sure if any cruise can top this experience but do plan to find out.
  #18 (permalink)  
Old 05-01-2005, 07:23 PM
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After reading some of the responses to the "hole" thing on RC, I wonder if I was on the same ship. One person writes, "The seas were calm and there was no wind". I am from a coastal state were we experience wind...and it was WINDY that day in Costa Maya! White caps. Need I say more.
And for treatment of us by RC, it was great. Some wanted a free cruise. My feelings are; they offered to fly anyone out who needed to get to New Orleans by Saturday (our cruise was at its last port of call). Some monetary compensation was offered to all. And the crew and RC staff were VERY pleasant and helpful. This was my first cruise and I will certainly go again. Dispite the accident, I feel we were never in any danger. Kudos to Royal Caribbean.
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Old 05-01-2005, 07:41 PM
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Lance and Chris,
Thanks for giving us a different perspective on this cruise. It is always amazing to me how the exact same event can effect people so differently. Glad you were able to glean the positive out of the experience.
Nancy
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  #20 (permalink)  
Old 05-02-2005, 11:42 AM
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Chris and Lance - I'm with you guys! I would have loved to stay on the ship a couple of extra days and there could be worse places than Costa Maya to get stuck. I am sure I would have been right with you - jst keeping the party going. Glad that you felt RC did right by you.
Sandy
 
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accident, caribbean, costa, damage, grandeur, lazure, maya, orleans, pier, ran, ray, royall, seas, ship, struck

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