I just received word that the Grandeur of the Seas ran into the pier at Costa Maya during high winds. The report indicated that there is a hole in her hull over 45 feet long and 6 feet high in the highest points. The hole is well above the water line (pier heigth) so no real danger is anticipated on her return to New Orleans. The April 23rd cruise is cancelled and no official word is out yet, as to how long it will take to repair.
The word is that the hole is so large that pasengers on the pier can look directly into the affected cabins and see the people inside.
I am booked on Grandeur of the Seas for 4/30. Just spoke to RCCL and they said they beleive it will be repaired by then. What happens if they don't ? I have non-refundable airline tickets ? Do they have other ships that they can substitute ? Has anyone else booked on this cruise spoken to RCCL ? This is my first cruise and it looks like I'm getting off to a bad start ..
If any one is interested they have pictures on cruisecritic.com, on the boards, under royal caribean, OR under news, there seems to be lots this week, hope they're authentic. I dont know how to move one to this site.
If the damage is not repaired in time and they cancel your cruise - you will get a full refund for the cruise portion of your trip (and probably an additional future cruise credit). As far as airfare, unless it was purchased through Royal Caribbean, there will be no compensation from the cruise lines. Hopefully you purchased travel insurance as that would be the only way to get reimbursed for the air loss.
Here is a press release I received from Royal Caribbean this morning providing an update on the condition of the Grandeur:
Grandeur of the Seas Update
April 23, 2005
Repairs to Grandeur of the Seas are proceeding smoothly. Royal
Caribbean International continues to expect the ship to be repaired
and able to depart Costa Maya, Mexico, Saturday evening, April 23. The
ship is still expected to arrive in New Orleans at midday Monday,
April 25. The ship will undergo a full safety inspection and approval
prior to departing Costa Maya.
Guests onboard the ship who need to return to New Orleans before
Monday are being flown back on charter flights. Guests who have more
vacation time will remain onboard and return to New Orleans with the
ship. Current guests also will receive a $250 per-stateroom onboard
Grandeur of the Seas' seven-night sailing scheduled to depart New
Orleans on Saturday, April 23, will delay its departure until 8 p.m.
Monday, April 25. Guests should arrive for boarding after 5 p.m. that
day. Guests booked on this sailing have been contacted regarding the
change to their revised five-night itinerary. The revised itinerary
will include port calls in Key West, Florida, Wednesday from 9 a.m. to
2 p.m. and Cozumel, Mexico, Thursday from 10 a.m. to 7 p.m. Guests who
sail on this cruise will receive a $300 per-stateroom onboard credit.
Guests who choose to cancel their cruise will receive a full refund.
Grandeur of the Seas struck the pier in Costa Maya, Mexico, at
approximately 1 p.m. (E.S.T.) Wednesday, while the ship was docking in
15-knot winds and a 3-knot current, which contributed to the incident.
All guests and crew members were completely safe, and none were
injured in the incident. The ship had a football-shaped puncture in
the bow, on its starboard side, that was approximately 42 feet long
and 5 feet wide at its widest point. The puncture was in the first
deck, approximately five feet above the waterline.
The ship safely docked and has been otherwise fully operational with
all amenities. Royal Caribbean immediately notified the U.S. Coast
Guard and other authorities regarding the incident and is fully
assisting in their investigations.
Grandeur of the Seas departed New Orleans Saturday, April 16, on a
seven-night sailing, carrying 2,030 guests and 740 crew members. The
ship visited Cozumel, Mexico, Monday; Georgetown, Cayman Islands,
Tuesday; and Costa Maya, Wednesday. The ship was scheduled to be at
sea Thursday and Friday, before returning to New Orleans Saturday,
Guests or travel agents with questions regarding Grandeur of the Seas
may contact a special help desk established to assist them. The
toll-free phone number to the help desk is 1-888-837-5676.
Royal Caribbean International will continue to closely monitor this
situation and update this information should there be any new
Okay, in my never ending quest to keep everyone informed I wanted to provide an update to my update - I received this additional information from RC last night and passing it along:
"Repairs to Grandeur of the Seas were successfully completed today and the ship is sailing to New Orleans, where it is expect to arrive at midday Monday, April 25. The ship underwent a full safety inspection and approval prior to departing Costa Maya."
Wow! I saw the picture of the damage that was done and I can't believe they had it repaired and seaworthy so quickly. It looks lilke it was crews quarters that got damaged - I don't think I would sleep well on that return trip if that was my cabin.