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Old 09-20-2008, 02:01 PM
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I am a long time critic of the RCI website. Even their own employees get frustrated by it. I guess they worked on it all week and if you go there today it appears they have updated the C&A status's (or is that stati?). Mine finally shows Diamond level for instance!
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Old 09-20-2008, 09:21 PM
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Dave, I have the same problem. It shows me as platinum, when I am diamond now. I have called them twice over that last several months. Both times they said, "we are working on it". Rarely can I even log into see my status. I just logged in, and it did not pull up my status. Whatever!!! They did confirm we are diamond now, I guess that is all that matters. There C&A website is not worth the frustration in my opinion. I do get my saving certificates via email. Oh well, as long as they know we are diamond, I won't fret too much over it. Lil' Lori
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Old 09-21-2008, 05:34 AM
 
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Well, that explains why my last cruise (Feb '08) is still not showing up. I emailed them last week and they said they are working on it. I will have to check to see if it has been updated. I'm not even close to the two of you, but each cruise is another rung up the ladder.
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Old 09-21-2008, 07:47 AM
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LOL...isn't it great? Mine has updated too and like you Dave...they finally got us to Diamond....went right by Platinum...LOL

Nice to see it right.
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Old 09-21-2008, 08:19 AM
 
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Yes ours is updated too. Sure does not seem like it should be that hard to update. Only took seven months.
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Old 09-21-2008, 08:23 AM
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I was hoping they got everyone's records fixed. I guess not. The C&A desk does have the accurate record. The website is just a nicety. Strange that I just made diamond and my record got fixed, yet Lori has been diamond for a while and still has a problem.
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Old 09-21-2008, 02:42 PM
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I do think they are at least trying to get it fixed...which is more than we have seen in a while.

By the way, I went to the website and mine is gone again,

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Old 09-21-2008, 03:10 PM
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My info is still there. It is stunning to me that this is so hard for RCI. I've said it before and I'll say it again - I'd fire the managers responsible for their website...all of them.
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