Just got back yesterday from our cruise on Voyager of the Seas. I read in the past on here about the dissapointments people had with the staff on this ship. They were right! The majority of our staff (except the dinner and casino staff) was very rude, lazy and unwelcoming. Here are the events of our cruise, sorry, it's a long one:
We get on the ship right as they are taking the signs down after a long day of travel having a cancelled flight and getting a flight into Ft. Lauderdale INSTEAD of Miami and luggage not arriving with us and arriving in Miami airport instead. The staff wasn't as friendly as I remember them being on Explorer last year. Maybe 1/2 as friendly if we were lucky.
We get to our room and want a drink, but our refrigerator wasn't even cold, neither was our friends' who two out of three in that room were diabetics and NEEDED the refrigerator for thier insulin, and we had notified RCI beforehand of that. They wouldn't replenish our beach towels without us asking, even if they were dirty and on the floor. Our room steward and our friends' room steward made the animal towels out of wet dirty towels. My mom got make up on the sheets on our bed and the steward didn't change them for THREE days. Our room key wasn't opening our door, we had our keys replaced THREE times until they FINALLY sent someone down to fix our lock, TWICE!
On the second day we go to lunch, half our group (the three in the aft room) went to the dining room and requested a table for six and were told "you can't request a table until your whole party has arrived". We then sit down and the waiter comes over and says that this a 30 minute lunch, take our order, serve us and out the door we go. Then the drink waiter (assistant waiter I guess) comes over to take our drink order, we asked for lemonade and he said they didn't have it. Minutes later a different drink waiter delivers lemonade to people at the table next to us. So one of the guys in our party asked to see the head waiter and made a complaint about the rude guy at the door, the rude waiter and the incompetant drink guy. He appologized to us and asked us for our room numbers and said the RCI would do something for us. They gave us appreciation plaques one night and that was it.
Another day my mom and I had breakfast in the dining room and were dissappointed when the waiter spilt milk down my mom's back and I asked for fat free cream cheese and he brought over ANOTHER regular cream cheese but opened it so that I didn't see the lid.
It must've been spring break for teenagers because about over 1/4 the ship was filled with undisciplined, disrespectful, loud and obnoxious teenagers who OBVIOUSLY weren't being watched by their parents. They were going into clubs where they didn't belong and staying out past the 1 am curfew. RCI REALLY needs to enforce their laws, they didn't do a thing about it. They were in the adult hot tub most nights, I personally, I'm not sure about other adults, would like to have some quite time in the hot tub, not some screaming teens running around and jumping into it. The last night on the ship I was appauled when my mother, sister and I got into an elevater with a drunken teen girl on the floor, the boys she was with picked her up off the floor and she was giggling away and trying to strike up a conversation with us. I couldn't BELIEVE IT! Where were her parents?
Overall, my mom, sis, myself and our three friends have decided that we will not do a cruise next year and if we do it won't be on RCI and we plan on writing them a letter telling them that also! Our vacation wasn't much of a vacation at all.
09/07 CCL Fascination
03/07 RCI Voyager of the Seas
03/06 RCI Explorer of the Seas
10/03 CCL Carnival Legend
07/94 CCL Ecstasy
Sorry to here of your disappointment. I was very disappointment with the Voyager in December. I even canceled my Voyager in March and booked the Navigator instead. It was one of the best cruises I ever had. Make sure you do write a letter to RCCL's customer service.
Sorry to hear that you had a bad time on the Voyager.
We were on the Voyager March 3-10 and found the staff eager to please and polite.
The problems you had with your flight weren't RCI's fault but I can see that it gets things off on the wrong foot.
We also had Spring Breakers on our cruise but ours were college kids so probably a little older than the teenagers you had.
They were also loud but around the pool but stayed away from the Solarium where the older crowd hung out. By the end of the week they had toned down a bit and it was actually quite impressive to see how many of the girls made an effort to look good each night at dinner.
Possibly by the end of March the crew was tired of a month of Spring Break and took some of it out on the passengers.
I have made a mental note to try to avoid cruising in March from now on if possible.
I also noticed that our room steward didn't replace our pool towels but I believe the idea was to change it at the pool when you were through for the day.
We had a positive experience on the Voyager and ther is a possibility we will be on her again this may in the Mediterranean.
February 1998 - HAL Westerdam E. Caribbean
January 2000 - Carnival Ecstasy - Mexican Riviera
February 2002 - Costa Atlantica - W. Caribbean
February 2004 - Grand Princess - W. Caribbean
March 2007 - RCI Voyager of the Seas - E. Caribbean
May 2007 - RCI Voyager of the Seas - Western Mediterranean (Mrs. E. & daughter only - I had a medical emergency)
October 2007 - RCI Adventure of the Seas - Southern Caribbean
So sorry to hear about your experience…it did not sound good. As has been pointed out by many posters on this board, the ship (rather than the ports) is often the destination. To many people, the experience of sailing and the activities aboard ship often outweigh the activities of shore leave.
And the fact is, it is most often the crew members that impact the shipboard experience…whether it be the cabin steward, the dining room crew, the cruise director’s staff, the entertainers, the bar tenders, etc. A bad experience with them makes a pleasant onboard experience almost impossible.
Eetomaee suggests that perhaps the bad experience was due to the crew putting up with spring breakers for the past month. While this may indeed be the reason, it can by no means be the excuse.
In these days when there is virtually no discretion in tipping, there can be no discretion in giving good service.
Dave gives good advice in writing your letter. A well-written letter of complaint can often do wonders …as opposed to one that is more inflammatory than informative. You may well be familiar with this process, but, if not, Google “How to write a Letter of Complaint.” You can get step by step instruction on how to compose the letter, what to say, and how to state your suggested remedy.
Also, hopefully, representatives of RCI monitor this board as part of their customer service initiative. Perhaps they will see it as well.