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Old 10-07-2003, 08:47 PM
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Join Date: Oct 2003
Location: Phoenix
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I need some help from all you seasoned crusiers. Recently I tried to book a holiday cruise directly with Celebrity. Due to MAJOR problems with the agent, the reservation was totally screwed up and will end up costing me $thousands$ more to get the same room category back.

Who should I write to at Celebrity/RCCL? I want the top guys name and e-mail if possible. Please give me a hand.

Thanks
  #2 (permalink)  
Old 10-07-2003, 08:47 PM
Junior Member
 
Join Date: Oct 2003
Location: Phoenix
Posts: 1
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I need some help from all you seasoned crusiers. Recently I tried to book a holiday cruise directly with Celebrity. Due to MAJOR problems with the agent, the reservation was totally screwed up and will end up costing me $thousands$ more to get the same room category back.

Who should I write to at Celebrity/RCCL? I want the top guys name and e-mail if possible. Please give me a hand.

Thanks
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Old 10-10-2003, 10:28 AM
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Join Date: Apr 2003
Location: Colorado Springs Colorado USA
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You can access the RCCL web site and there is a link to e-mail. If this was truly your agents mistake I believe you should be talking to the top person at the agency....they booked it. If it was directly through RCL then an email to the cruise line is warranted.
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Old 10-11-2003, 12:22 PM
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Here's a few pieces of Celebrity contact info


Royal Caribbean Cruises Ltd ASA
1050 Caribbean Way
Miami, FL 33132
Phone: (305) 539-6000
Fax: (305) 374-7354
Williams, Jack L.-President and Chief Operating Officer of Royal Caribbean International and Celebrity Cruises
 
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