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Rocky III 02-26-2011 04:07 PM

Need assistance please on change of plans with RC
Through Royal Caribbean website, I set up a cruise for daughter and I. I did as the web site said and about day 53 found out no available flights to Miami were available in the time frame available to us to travel. I asked RC to transfer package to same ship later in week and they said I would have to pay $200. cancellation fee. But we aren't effectively cancelling just asking to go four days later. Now we are "in between" cruises with me trying to persuade RC to give $200. credit for new cruise without buying it yet not knowing about the original cruise. I also can't lock in to airline flights now for the 2d cruise.

I contacted their customer service person who despite my very polite email, simply repeated what the website said. I know RC is not taking a lost on this. In addition, I'm trying to follow the website about what to do first, second, etc , it actually listed transportation as the last of five major things to do for a cruise. I have rewritten the customer service person again but I guess the administrative offices are closed on weekends. I need to cut "to the chase" as this is personally causing me great anxiety and my daughter has begun to lose confidence in me that her daddy (me) can't seem to get this "right" either. Any intervention would be most appreciated. Thanks.

Dave 02-26-2011 04:53 PM

Here is my tough love message:

You are asking them to cancel and rebook you cruise to another date, even if you don't agree with them. Your situation is not unique. It happens hundreds of times each week for the major cruise lines. People want to move their cruise around like a dental appointment. If the cruise line allowed this to happen without a penalty once inside the contractual penalty phase they'd quickly have chaos in their reservations system.

Next time use an agent. They may have enough pull with the cruise line to get the cruise moved without a penalty.

Sandy 02-26-2011 05:40 PM

Sorry about your cruise that you need to move. However, to add to Dave's answer, Royal Caribbean may, in fact, be taking a loss on your room. If they can't re-sell the room in the short amount of time before the cruise, and the room goes out empty, even the $200 penalty they could collect from you would mean a loss for them.

The fact that you want to cancel as far from cruise time as you are means you're under penalty for only $200. Had you canceled closer to cruise time, the penalties increase until the total amount of your payment is not refundable.

Are the flights to Miami totally sold out, or are they just too expensive?

Sonny V 02-26-2011 05:42 PM

What you need to do is keep the same booking number--don't cancel and re-book. I'll make a call tomorrow to see for sure if there is any way out of a penalty.


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