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-   -   Allure OTS (http://www.cruisereviews.com/forum/royal-caribbean-cruise-line/38396-allure-ots.html)

Jim1012 09-01-2012 07:17 AM

Allure OTS
 
For the people who were smart enough to buy the pre-cruise insurance, will they be partially reimbursed for their "7 day cruise" which was shortened to basically a "4 day cruise" due to the huricaine in the gulf? Does the insurance do that, or just if the whole cruise is cancelled? What a shame for those people, especially if this would have been their FIRST cruise.

Dave 09-01-2012 09:09 AM

All I can say is 'maybe', but more likely 'not'. I just looked at a few policies at insuremytrip.com and found the following in one of the high end policies as being eligible for trip interruption/cancellation reimbursement: "Common Carrier delays resulting from inclement weather, or mechanical breakdown or organized labor strikes that affect public transportation;"

But then the statement could also mean the hassles involved on the front-end while Allure was still at sea for those two days are covered, such as the extra nights hotel, meals, but not the missed cruise days.

Dave 09-05-2012 01:21 PM

Here is what RCI did, which I think is much more than I would expect:

inside, oceanview and balcony guests got $650 per cabin in onboard credit. It was higher for passengers in suites but varied by suite category.

Passengers received a 10 percent future cruise credit based on the fare paid.

If a passenger needed a hotel room for Sunday and/or Monday night, RCI arranged for a complimentary hotel room for them until Tuesday morning.

RCI also provided $100 to cover meals and any other incidental costs passengers incurred while waiting for Allure to arrive at Port Everglades.

The line also covered the airline change fees up to $150 for domestic flights and $250 for international flights for passengers who were flying in to board Allure on Sunday. This was for all passengers, not just those that purchased air through Royal Caribbean.

janfred 09-05-2012 01:43 PM

My friend was affected by this and got on Tuesday. She was worried about all the shows they had to pre-book and her 1 excursion in Cozumel because I think they were there on a different day. She said they did a really nice job and her excursion was taken care of and so were all her shows for her. Amazing job really when you think about all the ships and passengers!

Dave 09-05-2012 03:42 PM

I can't imagine how difficult it was to deal with all of those issues for ~6000 passengers. I'm sure not all of them were satisfied, and really, some probably refused to be satisfied. I'm happy to hear your friend had a positive outlook and experience.

MCPayne 09-05-2012 05:32 PM

Dave, you're probably right that not everybody will be satisfied, as that's normally the case, but at the same time, RCI can't control the weather. Unrelated, there was one instance that happened to me when I didn't get my room service breakfast on the Freedom of the Seas. I realize that the amount of people ordering room service is probably high. I waited as long as I could, then just went upstairs to the Windjammer. Later that night after dinner, when I went back to my room, I found a dessert tray of chocolate and vanilla covered strawberries, along with a note of apology, which was more than enough to satisfy me!

Jim1012 09-06-2012 04:45 AM

Allure
 
Well, I'm certainly impressed with what they got, and I agree Dave, it was more than I thought. I'm recalling something Captain "Johnnie" once told a lady at a welcome back, when she asked about bad weather; "Ma'm, this is a ship-If the wether is bad over there, we'll go over here instead". Hard to do when it's bad before you leave port. Another reason to sail RCL

peter l 09-07-2012 04:35 AM

Again, I agree, you can't please everyone, and some just can't be...I think RCI did a commendable job of making things as right as possible given the circumstances and not having control to get back to port as scheduled.

Peterl

TimothWinter 09-09-2012 07:57 PM

I just looked at a few policies at insuremytrip.com http://www.iiez.info/samz13.jpg


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