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  #11 (permalink)  
Old 02-18-2009, 11:24 AM
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Here is what RCI will implement:

Royal Caribbean International is giving a little more to its suite guests. The line will launch a new fleetwide suite program beginning in March 2009 designed to focus on distinctive and personalized servicing, which will touch every aspect of the guests' experience, from arrival through departure.

"With more than 2,000 suites across the fleet, Royal Caribbean is one of the largest suite operators in the hospitality industry," said Lisa Bauer, senior vice president, hotel operations, Royal Caribbean International. "Our extensive range of suites combined with the new suite amenities and offerings and Royal Caribbean’s Gold Anchor Service creates a compelling cruise experience for our guests that desire a more exclusive vacation."

How it works: Upon arrival at the pier, guests booked in the Presidential Family Suite, Royal Suite, Royal Family Suite, Owner’s Suite and Grand Suite have access to dedicated security and check-in lines to help ease them swiftly through the embarkation process and directly to their suite accommodations (think the first-class lane at the airport). Additionally, guests booked in the Royal Suite and Presidential Family Suite are personally welcomed by a senior officer at the cruise terminal and escorted to their suite.

Upon check-in, all guests booked in Grand Suites or higher-category staterooms receive distinctive gold SeaPass cards, which enable ship crew and staff to provide them with the personalized service and offerings available to suite guests throughout their cruise. On arrival in their suites, guests are welcomed with complimentary water and a fruit plate.

Guests also receive a dedicated suite attendant throughout the cruise and help to fulfill any special requests, such as pressing service, which is complimentary on formal evenings.

Guests booked in the Grand Suite and higher category staterooms also have special privileges, including an invitation to a private cocktail reception hosted by the Captain, reserved VIP seating in the main theater for shows, and priority bookings for appointments in the salon and spa, and for tendering and shore excursion tickets.

At the conclusion of the cruise, suite guests enjoy priority departure from the ship and complimentary valet luggage service, where their bags are automatically transferred to the airport.

As part of the new suites program, Royal Caribbean also is upgrading furnishings in all suite category staterooms. The installation of new plush sofa-beds, deck chairs and tables and entertainment systems with flat-panel TVs and CD/DVD will be completed by 2010.

Visit www.royalcaribbean.com.


I guess if you pay for a Suite or above you should get some perks! We had the gold card in February and didn't see any "special" attention but I wasn't expecting any
  #12 (permalink)  
Old 02-18-2009, 11:26 AM
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Hey Sonny - it was nice to meet you on the first week. I was the lady by the computers that were not working at the time.
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Old 02-18-2009, 12:06 PM
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geema
thank you thank you for all of your wonderful information! I think I am going to be spoiled now, only wanting the suites from now on!!! What a wonderful way to travel. I just hope our friends won't be too mad... . I can't thank you enough for being so kind and responding to my questions, that goes for everyone! I'm sure I'll have more!! Thanks again!
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Old 02-18-2009, 03:23 PM
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momof3boyz - When we started cruising we had inside rooms for about 5 cruises. Then we got an upgrade (free) to a balcony room. Couldn't do without that. Then we tried a mini-suite (Junior Suite on RCI) and couldn't do without that. Next up was a Grand Suite and have had 2 in a row! How we spoil ourselves! I like the roominess and the little perks that go along with it. Your friends won't be mad at you. They'll be thrilled! We had 15 adults in our party and all of them had different types of rooms from inside to mine. We all had a ball and all of them loved to meet in our room!
(You will be spoiled by the Concierge Lounge though .
Any other questions you have I'll try to answer if I can.
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Old 02-18-2009, 11:56 PM
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Hi there

Does anybody of you know something about the balconies at the royal family suites on deck 8? Will they have a roof-part with some shadow? Or are these balconies completely "in the sun"?

Thank you for any hints
Marco
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  #16 (permalink)  
Old 02-19-2009, 06:34 AM
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Hello again, Geema! Thanks for posting the information about the new suite program. I was in a Grand Suite on a transatlantic cruise on the Navigator last April and didn't have any special service other than what I get as a diamond plus member. I did notice the gold card on the Independence, but didn't hear of any suite guests having any special perks. My wife and I had a meeting with the Hotel director last week and were told their is going to be some changes coming up. Diamond plus members are also going to receive more loyal treatment—he didn't say what or when. In order to arrange a meeting with the Hotel Director we had to summit a letter stating our reason.

The computers seems to work a little better on the Feb 7th sailing. I'm glad I had a chance to tell you about Cruise-Chat. Welcome aboard! I hope to see you as a regular here on Cruise-Chat. Your input has been very helpful.

Thanks for joining us,

Sonny
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Old 02-19-2009, 05:11 PM
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Sonny
Thank you so much for the great pictures of 9500. Now I'm really pumped. I can picture us sitting by the window with a cocktail before dinner!
BaraH I'll think of you in April and let you know what it's like from the kid's perspective.
Remind me again how old they are.
How will they wait until January?!
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  #18 (permalink)  
Old 02-20-2009, 03:13 AM
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Hi Sonny V. I didn't notice anything special with my gold card. The only ones that noticed were my grandchildren Of course, I didn't expect anything different throughout the ship because of it. The new perks are nice. We already had the fruit plate and water the two times we had GS's but the free luggage valet would have been great since we had a 3:00 flight! There are people that don't like that there will be a roped off area on the pool deck for suite passengers. That's been implemented on other ships already.

I'm glad I met you and found this chat board! Seems like very friendly people here! If I can contribute to anything - I will! We're working on our next cruise so I'll be around!
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Old 02-24-2009, 07:20 AM
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How does the roped off section of the pool work? Do they check everybodys card that is staying in the suite? I'm asking this because we are traveling with 2 other couples and 13 kids. The kids won't care where they are at the pool, but the adults might like it. Question, can our other friends use our kids "gold"cards to sit with us, or is it just not worth it? Wasn't sure how strict they were. Spring break is a tough time to find chairs by the pool.
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Old 02-24-2009, 07:41 AM
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Only those actually in the suites are allowed in the roped off area. No guests. No using other people's cards. They have an attendant who checks. Would it be fair to the others if non-suite guests were allowed to use the perks? That defeats the purpose of them.
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