We booked the 5 Night Asian Legacies Cruise leaving May 31 on Legends of the Seas in December. It's for a family reunion and to celebrate my Dad's 80th bday. Last Friday March 5 I received a call from the travel agent saying that the WHOLE cruise has been chartered! RC is offering full refund, or alternate sailing dates. Since everyone already got the flights and booked our holidays at work, we went with another sailing. Originally we had all of our rooms together with room numbers already assigned on deck 6(category K) with one room on deck 7 (category L, with a baby), now RC said the best they could do is to move us all to category I on deck 2 with no guarantee that all rooms would be together. Plus we are only on waitlist for early dining. We have small children who go to bed at 8:30pm so this is horrible. Everyone is quite upset especially my dad... He has never been on deck 2 ever! My questions are:
1) Is it worthwhile to complain before the cruise? Who should we address to?
2) How likely would RC give us better rooms on Deck 6 or 7, even if the rooms are not right next to each other?
3) Did anyone have similar experience and were you successful in getting your rooms upgraded?
4) Any other suggestions of what I should do?
Thanks everyone and look forward to your replies!