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-   -   RCCL to give special gifts in Dec (http://www.cruisereviews.com/forum/royal-caribbean-cruise-line/6769-rccl-give-special-gifts-dec.html)

jerseygirl74 11-18-2009 01:06 PM

I just read about all the perks they are offering their Diamonds & Diamond Plus in the month of Dec...so that explains why we were not treated like Diamonds in November???!!!!

I guess they were saving all the good stuff to help promote the Oasis.

I think RCCL is really missing the boat...this is one Diamond they have lost!

Maurine 11-18-2009 01:36 PM

What are they offering in December? And is it just to Diamond members?

I wasn't too impressed with the "perks" for the Crown and Anchor Society, but we did get as advertised.

Dave 11-18-2009 01:50 PM

Look here to read my news item about the December diamond event.

jerseygirl74 11-18-2009 02:20 PM

Although, in essence, RCCL is doing the PUBLISHED Diamond perks, Diamond members can see the cutbacks, there have been cutbacks from even last year...just the booklet alone is less than the ones we got as platinum...
<LI> 15% off a $100.00 bottle of wine;
<LI> Art Auction bidding credit: $75.00 bidding credit to be used toward the purchase of any work greater than $1,000.00;
<LI> 20% discount on a bottle of Dom;
<LI> bottle of wine discount: purchase any bottle of wine and receive 20% off a second bottle wine over $50.00;
<LI> 20% off the purchase of any 8X10 White Lifestyle Protrait Photograph (the ones where you have to get on the floor);
<LI> Purchase a Hot Beverage Souvenir Cup and receive one complimentary non-alchoholic coffee beverage (they didn't have anymore and we can get all the coffee we want in the diamond lounge);
<LI> One complimentary non-alcoholic coffee beverage (again, we can get all we want in the diamond lounge);
<LI> Johnny Rockets 2 for 1 milkshakes (again Johnny Rockets was originally free and when we were a platinum, the coupon was for the cover charge so it was free with the coupon);
<LI> Temporary tattoos: Purchase any size temporary airbrushed tattoo and receive $1.00 off plus a free full shimmer upgrade;
<LI> Diamonds International: $150.00 off Crown of Light Diamond Jewelry )Collection- Valid on any item with a minimum total weight of 1 carat!
<LI>Free commemorative Wilderness Express souvenir glass (this is for an Alaskan cruise-doesn't do you any good on a Caribbean cruise)
<LI>$5.00 off any laundry charge of $25.00 or more

The only coupons we could use were the $10.00 off internet and the 3 free spins in the casino (using 6 coupons we got a $0.25 key chain)

It is almost as if they have created a booklet knowing that we will not use most of the coupons...but then, again, they have kept to their word! The booklets were better when we were gold.

For embarkation, there is not priority lounge and for disembarkation, they give you a private lounge and tell you have priority disembarkation BUT the tags for the luggage are not geared this way, so if you get off the ship early...you have to wait for your color at the carousel on the pier. What's the point?

It is as if they are going through the motions, but most of it is just to let you think you are being given priority treatment.

The Diamond Lounge is small, right next to the smokestack and it you didn't get there by 5pm, you didn't get a seat. Offerings for bar were very poor...really bad wine (cheap chardonnay and merlot), only mixed drinks avail were cosmos (used some nasty mix) or rum punch; the food to nibble on was the same every night-

They only gave us one card, so if I came later than my husband, I had to walk in when someone else was going in...shouldn't each Diamond member get a card...why should we have to ask for another?

For the regular dining, they totally disregard requests that are made a year inadvance...why ask us and then disregard it? Shouldn't diamonds get good seats?

They printed our status on our luggage tags which made no difference...1 bag took 10 hours to get to us!!! (with all the tags intact)

We had to ask for the robes...the booklets were on the bed, so the steward knew we were Diamond.

What happened to the gifts we have gotten all those other years?

When I look how Celebrity is going in the other direction for their Elite; it has convinced me to give them a try. We are just not feeling valued...and I must tell you that I overheard alot of people complaining...and afterall, perception is reality.

Dave 11-18-2009 02:35 PM

You should have received luggage tags which matched your priority debarkation and not ones based on flight times. That has alway been our experience. I believe it is "white one" or "white two".

Sonny V 11-18-2009 03:21 PM

Don't feel bad, jerseygirl. Except for the Concierge Lounge, I don't get many more perks than any Diamond Member. Even at that - try getting more perks on any other line. I don't think so...

Sonny

Maurine 11-19-2009 07:19 AM

Quote:

The booklets were better when we were gold.
The gold books now contain pretty much what you got.

I used two coupons for the Internet. Other than that, not good. Especially for the ones where there was no place to redeem them--like the Johnny Rockets (no JR on board) or the wilderness cup. Disappointing.

Maurine 11-19-2009 07:20 AM

Quote:

What happened to the gifts we have gotten all those other years?
They got rid of those starting in September 2009.

penny3333 11-19-2009 07:50 AM

Loyalty rewards should be just that, rewards. I actually think that Princess is way superior to Royal in that regard. They not only reward the number of cruises, but the days at sea. I wish they would give extra points for cabin catagory, but I guess that's too much to ask for. They may not have a coupon book, but they do offer some things that you could actually use, like free internet minutes, the robes, laundry, bar set up, etc. Some of the items I'll never use, but they are offered anyway. I have heard a number of members on this board and elsewhere complaining about the loyalty program from Royal. If they're looking to fill their mega ships, they need to keep ALL of their customers happy. I know it's an enormous task to increase your bottom line with the economic conditions we're having, but it can be done. However, cutting back on what has made your company isn't the right way. Trimming the corporate fat and perks is the better way to go.

Maurine 11-19-2009 07:56 AM

Yeah, the coupon for $75 off a $1000 piece of artwork didn't come in handy. http://cruise-chat.com/groupee_commo...n_rolleyes.gif


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