Very Frustrated

[tanyababanya]

Originally posted by Sonny V:
I just check "My Cruises" on line and every thing is in order. I still haven't filled out my setsail pass for the October cruise. It's too bad you're running into all these heart stoppers. Don't worry, I'm sure we'll get our chance to meet in about 37 days.

Sonny

Thank you Sonny. I noticed that you're going on the Mariner in 8 days. She's quite a beauty! I remember when we first boarded her in 2006. My kids kept going "wow, wow, wow!" Hope you have fun. I'll be seeing you in 37 days!

[tanyababanya]

I just want to let everybody know that my "My cruise" on the RCI got fixed .I called C&A after we got back from Liberty last week and asked to talk to one of the supervisors again, but the very nice lady named Carrie said that she'll e-mail her supervisor to ask them to fix it for me. I told her even though I love to cruise with RCI, after having 2 letters sent and calling like 20 times, that I'll cancel my upcoming cruise because off all the hassle with the web site.

Well, it's stayed like this for 8 days long. It feels good when I can access the C&A page,and see all our cruise credits when logged in. Hopefully it stays that way. Thanks everybody for your support and advices. Thank you Dave, your great article did help.
-Tanya

[Dave]

I don't know how much my article did to help things, but I do appreciate your kind comments. It was more likely your persistance and threat of canceling the cruise.

Since becoming Editor of CruiseReviews I have learned some surprising things about cruise line corporate offices. A big one is they are very lean on staffing in some areas. Public Relations staffs are amazingly small - one large cruise line in particular has a staff that could fit in a standard-sized sedan. I suspect the website staff is similarly tiny with many cruise lines. They farm out many things to vendors.