I dont know if its petty or not, but I just left a 7 day cruise on Voyager of the Seas. I know its a quite lengthy post, but I shortened it as much as I could. Advice will be greatly appreciated.
My 90 year old grandparents were my transport to and from the terminal. I called RCI 3 weeks before the cruise and explained that I needed to be through Customs before noon, because they were going out of town.
I was told to ask the Pursers Desk once on-board and they could get me out early (I had too much luggage to carry off by myself).
I go to the Purser's Desk and they refused to change my time because I didnt have a flight, even though Crown and Anchor said they would. He did offer the suggestion that I get a porter and tell the porter I was pushed for time and they would help me get through faster.
They called our color group at 10:15AM. It was 12:30 before the line made it into the area where the luggage was. I went to the porter line, already past my goal of 12:00PM.
A Royal Caribbean employee walked up and said it would be a 30 minute wait for a porter because they were all sent to help the people board that had come early for the next cruise. There were still hundreds of us that hadnt been through customs yet.
This irritated me, along with a minor problem with an excursion guide abandoning us at Dunns River Falls in Montego Bay. I know RCI isnt responsible for that, but they need to know what happend so they can get the tour operator to correct it in the future.
I called Crown and Anchor and they were horrified about those 2 problems, and because the 'Loyalty Ambassador' refused to book a transatlantic cruise for me. She said I wouldnt fit in with the 'demographics' of the guests on the ship. So I couldnt book the big trip for my cousin's 21st birthday.
Crown and Anchor gave me a number to call for "Past Cruise Comments". The woman that answered the phone was beligerent and RUDE. She deeply offended me. She made a comment about how my male 'cousin' and I travel alot and maybe they just didnt want that 'type of stuff' on the transatlantic. She also said, "You should have known how you would be dealth with at the terminal, you have cruised with us before."
Maybe I am being Petty and took it way too personal, but I am extreemly offended. I called Crown and Anchor again to address it and the lady was just beside herself with disbelief and she apologized and was genuinely concerned.
She gave me the address to send a letter to the Executive Offices and said she would escalate the issue to her Supervisor when she comes back on Wednesday.
I am debating on whether I should send the letter or not. The ship and ship personnell were EXCELLENT. The Captain sat with my cousin and I for an hour in the schooner bar, he had recognized us from the Crown and Anchor reception. He even gave me a free drink (my cousin is 20, so he didnt get one). It was the RCI shore personnell that were so terribly bad. I was treated in a similar manner when I tried to book with Carnival in 2007, and I told them then that I would NEVER sail with Carnival.
I like Royal Caribbean alot, and I do not want a bad reputation with them; however, I want some sort of action on this behavior. I am not looking for money or anything like that, I just want to be treated the way I treat them and their employees/crew.
I look forward to the time I can spend with my family and friends and wanted a really nice trip next year and in the near future. 6 weeks ago I was told I may not live more than another 5 years (to the age of 30). I want to see as many things, and meet as many different people and cultures as I can. I am just dumbfounded
So should I send a letter expressing my concerns. and potentially cause RCI to like black list me? Or should I just let it go?
Thanks for listening (reading) my rant.