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  #11 (permalink)  
Old 03-12-2008, 03:19 PM
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Sorry, I don't know what to say. I can't believe they would treat any customer that way.

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  #12 (permalink)  
Old 03-13-2008, 01:56 PM
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While this was a terrible situation for you I wouldn't expect a full refund. In RCI's eyes you still ate all your meals onboard and were able to use other amenities and enjoy other aspects of the cruise. Granted you probably weren't enjoying it though like you should have, because of the room situation. They did offer you some compensation. I'm not trying to take sides either way. I'm only giving you a perspective from a business sense. Which is they made an offer at compensation; you found it unacceptable; but you shouldn't expect full refund when they did in fact provide other aspects of the cruise.
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Old 03-13-2008, 08:01 PM
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I was not seeking a full refund, but rather a partial refund of our cruisefare. They offered a voucher for a discount on a future cruise to be used within one year. That is unaccepatable. I would have been willing to accept the same amount as a cash credit. The idea of "compensating" me by requiring me to spends hundreds more on another cruise to make up for their mistake is the height of arrogance. I did not get what I paid for, and I should get a partial refund to reflect that. I have never dealt with more difficult or arrogant customer service people!
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Old 03-17-2008, 08:46 AM
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It may be too late in this instance, but when trying to resolve any problem, you "get more bees with honey than vinegar." The purpose of a refund or added compensation is to make the guest happy and want to return for another "try." If that seems impossible, the refund or compensation is a moot point. I would call or write them again, in optimistic tone, that you have only heard good things and that you look forward to sharing the same positive experience on a future cruise and that this cruise was sincerely hampered by what happened. I will bet the response will be more sincere.
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Old 03-17-2008, 11:00 AM
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With that said—this tread has no where else to go... so I'm going to close it.




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