We booked on RC three months before our Med cruise in October. WE paid $1900 per person for an interior stateroom. Today I find it's down to about $1100 per person. So do we get an automatic upgrade or do they give us cash back?! Whom do we need to check with?
In my experience, you have to just accept your loss. The reason the price goes down so drastically is because they are frantically trying to fill the empty rooms on the ship. I've seen the prices go up and down as much as an $80 difference within 24 hours. If you find that there is a method of getting the lower price, please post it b/c I would be extremely interested. Thanks!
If you booked with RCCL via phone, I'd call them. I booked last year, and throughout the year, checked the web site. Each time the price dropped, I called them, stated that I'd already booked at such and such a price, and that the web site showed a lower price. They always gave me credit against final payment of the entire cruise and I saved about $250.00 total.
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Defintely call either RCCL or your TA if you booked through one. If there are no restrictions on the price decrease, such as sr. rate or state rate, then ask for the discount. If you have already paid in full, then ask for either an upgrade or refund.
Carol, we booked with RC's India rep and they're hell bent on not paying up/upgrading! We paid $1899 per person for the two of us for what was 3 months ago, the lowest rate for an interior cabin. When I noticed the price dropping to 1599, they said we were in a 'superior' interior cabin. This morning, it's down to $1199 and they say oh these fares don't include port taxes etc etc etc. Now what??!
Where are you getting the price quote from? Is it on RCCL site? If it is, then the port charges are included in the fare price in fact all cruise fares advertised has to include the port charges, just not the taxes and government fees. Did you call Royal Caribbean directly? Do you have your own personal vacation planner with RCCL? If you do not get any answers, then I would call Royal Caribbean directly and ask to speak to someone else. Are you sure you booked directly with Royal Caribbean? Some of these internet companies mask themselves to look like RCCL, but you are actually booking through an online agency.
I wish I could give you better advise, but once an agency has booked the cruise, its pretty much in their hands as to whether they will honor a price reduction or not. A lot of agents do not want to give a reduction back because it can decrease their commission, and if you are sailing next month, then they have already gotten paid and they do not want to give it back, and this close they can always ask for an upgrade for you so they wont loose the commission.
I know its a little late to say this, but this is a prime example why you need to find a Cruise Specialist agent to work with, they are there to look out for you.
Yes, Carol, the prices I got are from RC's website for Brilliance sailing Oct 2 from Barcelona. The RC rep in New Delhi, India is totally legit- probabaly making money off us! Do you think we should call RC- it's a difference of $1400- or is it a case of live and learn?
YES..if you booked with RCCL directly, then call them ..you can reach them at (866) 562-7625 you can call anytime between 8:00 am - midnight EST. Give them your booking number and tell them what you have run into with the agent who booked you. I have been an agent for a while and I did not know that they booked their cruises through an outsource in India. Tell the agent you are talking with that you are extremely unhappy with the service you have received from this agent and you would like to know why you do not fall into the price reduction and ask them why this agent is giving you a hard time. If you dont get an answer you can live with then tell them you would like to speak to a supervisor and keep going up the food chain until you are satisfied. I find that you cant get things if you dont ask.
The reason I asked you are you sure that you booked it directly with RCCL is because I had a person who called me once with a similar situation, but they were wanting an upgrade to a larger cabin, the agent they were working with at what they thought was RCCL was in fact an internet company. They did not know this, so they called and asked me if I could help them, they gave me their booking number and I called RCCL. Come to find out they did not book through RCCL and there was absolutly nothing I could do to help them. I did call the agency that booked them on their behalf,and they did work with their client. Why did I do this?? because this persons mother was a client of mine, but great ending to this story, they actually were on a 5 day Enchantment of the Seas, and while on board they booked one of the first sailings of Freedom of the Seas, they told RCCL that I was their agent and they wanted the booking given to me.. I have since booked them and friends on the new Liberty of the Seas.
Again, I cannot stress to you the importance of finding a good Cruise Only agent to work with in the future...you will not have these problems. Most (not all) agents want to keep you as a future client and they are there to make sure you are happy.
WOW... This has been the most informative session I have been involved in, in a long time! I have learned so much! Unfortunately, I also learned how much money I've lost over the years b/c I never called. You said it right- You don't get what you don't ask for. Thanks!